Market Responsibility Specialist, YouTube Trust and Safety (Multiple Languages) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is looking for a professional to join its Trust & Safety team. The role involves monitoring key abuse trends in APAC markets and triaging threats to enhance the user experience on the platform. The ideal candidate requires at least 7 years of experience in Trust and Safety or related fields and must be fluent in English, Mandarin, and Cantonese or Hokkien. This role offers a dynamic environment with significant cross-functional collaboration.

Qualifications

• 7 years of experience in Trust and Safety, data analytics, policy, regulations, or cybersecurity.
• Ability to communicate fluently in English, Mandarin, and Cantonese or Hokkien.
• Experience in monitoring and managing online content concerns.

Responsibilities

• Monitor intel sources and work with cross-functional teams.
• Prepare for events and support sensitive escalations.
• Triage threats and prepare risk assessments.
• Drive the launch of news related product features.

Skills

Fluency in English

Fluency in Mandarin

Fluency in Cantonese or Hokkien

Data analytics

Problem-solving

Project management

Education

Bachelor's degree or equivalent practical experience

Tools

SQL

Spreadsheet software

Job description

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Job responsibilities

• Monitor intel sources, work with cross-functional teams, and leverage deep native market expertise to identify key abuse trends in APAC markets (Taiwan, Hong Kong and others), monitor emerging sensitive events, and highlight risks to the YouTube ecosystem and Trust and Safety.
• Prepare for upcoming events in the region and support sensitive escalations. Support identification and vetting of external intel partners.
• Triage threats, prepare risk assessments, and action plans based on market knowledge, including regional events and escalations, and act as the main point of contact.
• Drive the launch of news related product features across APAC markets.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Trust and Safety, data analytics, policy, regulations, cybersecurity, escalations, or related fields.
• Ability to communicate in English, Mandarin and Cantonese or Hokkien fluently to support client relationship management in this region.

Preferred qualifications

• Experience with SQL and spreadsheet software.
• Knowledge of current and emerging policy trends relating to online content platforms and digital media.
• Ability to build effective relationships with cross-functional partners across geographies.
• Ability to operate proactively in a fast-paced environment and executing cross-functional projects.
• Excellent problem-solving skills, with the ability to use data to drive strategy and business action, and exercise good judgment in a rapidly changing environment.
• Excellent attention to detail, organizational, people management, and project management skills.