Manager - Placement and Billing

WTW; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global advisory firm in Singapore is seeking a Manager for Middle Office Operations and Client Services. You will be responsible for developing strategies, managing operational activities, and enhancing client satisfaction. A graduate with a solid background in client service and organizational effectiveness is essential for this role. This position offers the chance to make a significant impact in a collaborative team environment.

Qualifications

• Proven track record of providing excellent client service.
• Experience in organizational effectiveness and operations management.
• Strong analytical and strategic skills.

Responsibilities

• Develop short and long-term Business Unit strategy.
• Ensure operational activities align with service level agreements.
• Foster relationships with internal and external stakeholders.

Skills

Client service

Organizational effectiveness

Interpersonal skills

Analytical skills

Leadership

Collaboration

Education

Graduate or postgraduate degree

Tools

RPA/NON-RPA automation

Process design

Business development

Job description

Great Britain Placing and Billing, a line of business within the Corporate Risk and Broking segments, operates to deliver the best client outcomes by fully integrating and mobilizing Willis Towers Watson's relationships with insurers and providing specialist expertise throughout the client experience. Our services include issuing renewals, program development and marketing, proposing and documentation, ongoing client service, and billing.You will contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies. Additionally, you will contribute to the development of your respective business unit's client service proposition and service delivery strategy.Your responsibilities will include ensuring operational activities are delivered per the agreed service level agreement, managing workflow, handling escalations, proactively engaging resources to address issues, and effectively delegating workload across the leadership team. You will also deliver and contribute assigned operational programs, projects, and/or services that are significant to the BU.To excel in this role, you must build and foster high-quality relationships with internal and external stakeholders, identify stakeholder needs proactively, discuss, develop, and deliver potential solutions, ensure compliance with statutory requirements, collaborate with other teams to improve client satisfaction, review process risks proactively, and ensure adequate controls are in place.As a part of your role, you will develop effective succession planning for yourself and all critical roles within the team, develop line managers through coaching and team building, work with Human Resources to manage talent recruitment, development, and retention requirements for the business unit, conduct periodic and annual performance reviews for all direct reports, and build and develop inclusive and diverse teams.The top competencies required for this role include focusing on clients, working in teams, driving excellence, fostering innovation, influencing stakeholders, developing talent, and adapting to change.To be considered for this position, you should be a graduate or postgraduate with a proven track record of providing excellent levels of client service across varied processes and stakeholders. You should have knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices. Experience in conducting transitions or knowledge transfer activities is preferred. Additionally, you should be technology proficient with prior experience in RPA/NON-RPA automation, process/solution design, and business development/transformation preferred. Critical thought process, analytical, strategic skills, demonstrated leadership, vision in managing teams, major projects or initiatives, excellent interpersonal skills, and a collaborative management style are essential qualifications.If you meet the required qualifications and are passionate about delivering exceptional client outcomes and operational effectiveness, we encourage you to apply for this challenging and rewarding opportunity.,

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