Manager, Operations/Client Services - Fintech

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Fintech client is seeking a Manager for Operations/Client Services in Singapore. This strategic role involves building processes from the ground up, including onboarding and performance management. The ideal candidate boasts 8-10 years of experience in Client Services/Operations within the payment services sector, strong leadership skills, and fluency in Mandarin for communication with Chinese-speaking clients. This is a hands-on position where you will be instrumental in driving client retention and revenue growth.

Benefits

Excellent learning opportunities

Opportunity to own processes

Qualifications

• 8-10 years of relevant experience in a similar role in Client Services/Operations.
• Leadership experience preferred or experience managing junior members.
• Fluency in Mandarin for communication with Chinese-speaking clients.

Responsibilities

• Partner with Head of Department to build processes, policies, and SOPs.
• Be hands-on with client retention and upselling efforts.
• Manage performance and KPIs once the team is recruited.

Skills

Client retention

Upselling

Performance/KPI management

Stakeholder management

Project management

Strong communication skills

Job description

Expansion headcount

Excellent learning opportunities

Opportunity to own your processes

A Fintech client is seeking a Manager, Operations/Client Services to join the team.

Reporting into the Head of Department, this is a strategic role which will partner the Head to build up processes, policies, and SOPs for the Operations/Client Services team. A great opportunity for those who aspire to build something up from a blank canvas. This will include onboarding, KYC, and post-onboarding processes. As the team is very lean at this time, you will be expected to be hands on - including anything relating to client retention, upselling, drive renewal rates. You will also be expected to cover performance/KPI management once you have recruited for your team.

The ideal candidate should have at least 8-10 years relevant experience in a similar coverage in Client Services/Operations within a payment services industry. Strong communication skills, stakeholder management skills, project management skills will be a pre-requisite for the role. Leadership experience will be a ideal for the role, otherwise some past experience managing junior members of the team will be great. Mandarin fluency is required to communicate with Chinese speaking clients for internal & external communications and engagement.

If you are keen, please click on the link to apply or email me with your updated CV at [e-mail]. Look forward to hearing back, thank you.

Reg. No. R1987809

BeathChapman Pte Ltd

Licence no. 16S8112