Manager for admin and sales

THE YOGA PROJECT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing yoga studio in Singapore is seeking a Club Manager to drive sales revenue and provide exceptional member experiences. Responsibilities include personal consultations, responding to enquiries, after-sales service, and assisting with marketing content. The ideal candidate should excel in communication, have a strong service orientation, and be results-focused. This is an exciting opportunity for those looking to make an impact in the wellness industry.

Responsibilities

• Drive sales revenue for the studio through consultations and closing sales.
• Respond to enquiries promptly both online and offline.
• Provide after-sales service to ensure a smooth experience for members.
• Assist in creating digital content for marketing.
• Analyse CRM data for member engagement.
• Update class and teacher schedules.
• Handle administrative enquiries from members.
• Maintain cleanliness and functionality of the studio.
• Generate payroll for freelance staff monthly.
• Ensure member details are up to date.

Skills

Excellent communication skills in English

Service orientation

Results-focused

Organised and detail-oriented

Positive, can-do attitude

Job description

We are a fast-growing yoga studio based in east Singapore looking for a dynamic individual to fulfil the role of Club Manager.

Your primary responsibilities will be:

• Drive sales revenue for the studio. As a sales person, you should be able to first understand the different types of yoga classes and the benefits of yoga. You will then need to conduct personalised consultations with members and potential members to recommend suitable classes and membership packages, close the membership and complete all documentation relating to a sale. We will provide you with training to learn our sales process.
• Respond promptly to enquiries via both online and offline channels.
• Provide diligent after-sales service. This is extremely important to ensure all members have a continuously smooth experience at our studio, and to guide them in their yoga journey in consultation with our instructors.
• Assist the Operations Director and external service providers in creating digital content for marketing via social media channels.
• Analyse CRM data to obtain actionable follow-ups to reactivate, re-engage and retain members past and present.
• Update and maintain class and teacher schedules for the studio.
• Handle administrative enquiries from members eg. late bookings, feedback or complaints, both online and face-to-face.
• Ensure cleanliness and proper functioning of the studio at all times.
• Generate payroll for freelance staff each month.
• Ensure all member details in the studio’s operating system are always up to date.

Skills

• Excellent communication skills in English. Fluency in other languages is a plus.
• People person with a strong service orientation.
• Results-focused to achieve sales targets.
• Organised, detail-oriented.
• Positive, can-do attitude.