Manager, Customer Service

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading financial institution in Singapore is looking for a customer service professional to ensure top-notch service delivery. Candidates should possess a degree, strong communication skills, and experience in a call center or customer service environment. A positive mindset and proficiency in MS Office are essential for this role. This position involves working on staggered shifts to support 24x7 service operations.

Qualifications

• Experience in Call Centre or Customer Service environment is an advantage.
• Positive mindset with a CAN-DO attitude.
• Proficient in PC skills including MS Office applications.

Responsibilities

• Ensure highest standard of service delivery to customers.
• Monitor and respond to incoming calls and emails.
• Identify and resolve customer issues and inquiries accurately.

Skills

Customer service skills

Communication

Analytical skills

Interpersonal skills

Education

Degree holder

Tools

MS Office

Job description

Responsibilities

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Job Requirements

• Degree holder
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.