Manager, Corporate Client Services

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A major bank in Singapore is seeking a Customer Service Representative to deliver exceptional service to clients. Responsibilities include resolving inquiries, monitoring communications, and ensuring compliance with standards. The ideal candidate holds a degree or diploma and possesses experience in call centres or customer service. Strong analytical, communication, and interpersonal skills are essential. This fast-paced role requires a proactive mindset and proficiency in MS Office.

Qualifications

• Experience in a Call Centre, Banking or Customer Service environment is an advantage.
• Possess a pleasant voice and excellent communication skills.
• Resourceful and proactive with a good attitude.

Responsibilities

• Ensure highest standard of service delivery to customers.
• Monitor and respond to incoming communications via multiple channels.
• Resolve customer complaints accurately and document them thoroughly.

Skills

Customer service mindset

Analytical skills

Communication skills

Interpersonal skills

Proficiency in MS Office

Team player

Education

Degree/ Diploma in any discipline

Job description

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

• Uses technology and system tools as directed and within established guidelines.

• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.