Manager Collections Ops & Governance

Standard Chartered; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

An international bank in Singapore is seeking an experienced professional to oversee Collections operations. The ideal candidate will have over 8 years in the Banking industry, manage large teams, and ensure strong vendor performance. Responsibilities include day-to-day operations, collaboration across teams, and monitoring process effectiveness. The role offers a competitive salary, benefits, and flexible working conditions, contributing to a positive workplace culture.

Benefits

Competitive salary

Flexible working options

Health and life insurance

Annual leave and sabbatical options

Wellbeing support programs

Qualifications

• 8+ years of experience in the Banking Industry.
• Experience managing large teams and external vendors.
• Knowledge of project management tools is a plus.

Responsibilities

• Oversee day-to-day Collections operations across markets.
• Support collaboration across Collections teams.
• Monitor operational processes and vendor performance.
• Ensure service delivery aligns with internal standards.

Skills

Team management

Project management

Stakeholder engagement

Business communications

Tools

Microsoft Office

Power BI

SQL

SAS

Microsoft Project

Job description

Job Summary

• Oversee day-to-day Collections operations and third-party activities across markets, ensuring efficient service delivery, strong vendor performance, and alignment with internal standards. Support process improvements, operational readiness, and coordination with key stakeholders to enhance productivity and maintain audit and regulatory expectations.

Key Responsibilities

Strategy

• Support collaboration across Collections teams and relevant stakeholders to ensure consistent operational outcomes and governance compliance.
• Provide timely operational insights to support decision-making and overall service improvement
• Assist in implementation of operational processes and guidelines in line with internal standards.

Business

• Work closely with internal teams to ensure timely follow-up, feedback sharing, and execution of actions required to support Collection objectives
• Support efficient utilisation of resources to optimise operational capabilities and reduce operational gaps.
• Maintain effective communication across functions to ensure smooth delivery of day-to-day operational activities.

Processes

• Oversee end-to-end operational processes and outsourced activities supporting Collections
• Monitor process effectiveness, highlight areas for improvement, and support implementation of enhancements
• Manage vendor-related operational task including SLA follow-ups, operational coordination and ensuring service continuity
• Ensure day-to-day activities across Collections are completed accurately in a timely manner.

People & Talent

• Collaborate with team members to build a supportive, cohesive working environment
• Provide guidance where needed to support colleagues handling operational or vendor-related matters
• Support training and upskilling efforts within the team where required

Risk Management

• Support identification, escalation, and mitigation of operational risk within Collections
• Ensure that issue escalations follow established risk channels and that follow-up actions are completed
• Leverage available tools and data to support accurate collection activities and operational oversight

Governance

• Support governance routines related to outsources services, including performance tracking and issue monitoring
• Work with internal stakeholders to ensure outsourced activities align with applicable internal requirements
• Maintain a high standard of vendor oversight through consistent risk assessment and audits
• Liaise with relevant teams to support standardisation and drive operational consistency across markets.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• SG Credit Risk team
• SCB Branch Team
• GBS Ops team
• SG Operation Team
• Outsourcing Governance Team
• Country Compliance
• Country Legal
• Procurement Team
• Third Party Security Assessment Team

External

• Ministry of Law
• External Auditors
• Vendors as stated but not limited to:
• Law firms
• External Debt Collection Agencies
• Auctioneers
• Repossession Agencies
• Credit Counselling Singapore
• Deceased Specialised Companies

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore / Risk Ops

Our Ideal Candidate

• 8+ years of relevant experience in Banking Industry.
• Experience in managing large teams, operations, stakeholders and external vendors.
• Knowledge of MSP (Microsoft Project) is an added advantage
• Support collaboration across Collections teams and relevant stakeholders to ensure consistent operational outcomes and governance compliance.
• Experience in handling the project management skills .
• Business Communications

Role Specific Technical Competencies

• Microsoft Office
• Technical productivity tools
• Power BI
• SAS
• SQL

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers