Manager / Assistant Manager (Business Process & Productivity) - 1 yr contract

JTC Corporation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking a Business Analyst to improve operational productivity through comprehensive business process analyses and transformative initiatives. You will play a crucial role in conducting assessments, engaging with stakeholders, and implementing effective solutions. The ideal candidate should have a background in Business Administration or IT, experience in process re-engineering, and excellent communication skills. A passion for continuous improvement and knowledge in real estate is a plus.

Qualifications

• Strong background in business analysis and methodologies.
• Experience in business process re-engineering projects.
• Familiarity with design thinking methodologies.

Responsibilities

• Conduct business process analysis to identify improvement opportunities.
• Lead stakeholder engagement and document business requirements.
• Develop process mapping and documentation.
• Define system requirements using design thinking principles.
• Oversee user acceptance testing (UAT).
• Develop change management strategies.

Skills

Business analysis

Process improvement methodologies

Design thinking

Stakeholder engagement

Communication skills

Adaptability

Education

Business Administration

Information Technology

Job description

What the role is:

You will be instrumental in driving initiatives that enhance operational productivity and efficiency. Your role will focus on conducting comprehensive analyses of current business processes to identify opportunities for improvement as well as embarking on transformative initiatives that align with our strategic drive towards greater digitalisation.

What you will be working on:

• Business Process Analysis: Partner our policy makers to conduct thorough assessments of existing workflows to identify pain points, bottlenecks, and areas for improvement. This will include leading Business Process Reengineering (BPR) projects, employing industry best practices to streamline operations and enhancing service delivery across the organisation.
• Stakeholder Engagement: Collaborate with diverse stakeholders to gather and document comprehensive business requirements, ensuring alignment with organisational objectives and user needs.
• Process Mapping and Documentation: Develop clear process mapping and flows to facilitate a clear understanding of current and future state processes, including dependencies across functional roles and systems.
• System Design and Requirements: Adopt design thinking principles to help define system requirements that reflect business needs and policy intents, ensuring that technology solutions effectively support process improvements and user experience. This will involve working closely with IT and development teams to translate system designs into functional applications, ensuring that solutions are user-centric and scalable.
• User Acceptance Testing (UAT): Oversee and conduct UAT to validate that systems meet business requirements and deliver an optimal user experience.
• Change Management: Develop and implement comprehensive communication strategies to manage change effectively and to support users throughout the system adoption process to enhance engagement and foster a positive transition experience.

What we are looking for:

• Background in Business Administration, Information Technology, or a related field, with a strong background in business analysis and process improvement methodologies.
• Prior experience in business process re-engineering projects, with a demonstrated ability to analyse workflows and implement effective solutions that drive operational efficiencies.
• Familiarity with design thinking methodologies to create effective design solutions that enhance user experience.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organisation.
• A proactive and adaptable mindset, with a passion for continuous improvement and a commitment to delivering high-quality results.
• Keen interest or knowledge in real estate solutions will be an added advantage.
• At least 2 years prior experience will be preferred.

About JTC Corporation

Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends. A government agency under Singapore’s Ministry of Trade and Industry, JTC is paving the way forward for Singapore’s industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth. JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.