Management Assistant Officer, Customer Service (One year contract, renewable)

National University of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned educational institution in Singapore is seeking a Visitor Services Assistant to provide friendly and efficient assistance to museum visitors. The role involves handling inquiries, executing ticketing duties, and managing crowds during peak periods. Candidates must possess GCE ‘N’ / ‘O’ Level or ITE certification and have a strong command of Mandarin. The ideal candidate is friendly, a team player, and able to work flexible hours, including weekends. This position offers an exciting opportunity to engage with diverse visitors while delivering excellent customer service.

Qualifications

• Customer service background is preferred.
• Ability to work in a fast-paced environment.
• Willingness to work on weekends and public holidays.

Responsibilities

• Provide friendly assistance and handle inquiries from visitors.
• Execute ticketing and cashier duties, troubleshooting as needed.
• Manage queues and support group visits.
• Handle customer complaints and provide solutions.
• Share information on exhibitions and facilities.

Skills

Customer service experience

Strong command of spoken and written Mandarin

Friendly and approachable

Ability to multi-task

Basic PC skills

Education

GCE ‘N’ / ‘O’ Level or ITE certification

Tools

Ticketing or point-of-sale systems

Job description

Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, in order to ensure that the needs of museum visitors are appropriately met.

Responsibilities

• Provide friendly assistance to visitors and handle walk‑in, phone, and email enquiries.
• Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
• Manage queues, crowd flow, and support group visits, school groups, and peak periods.
• Handle customer complaints professionally and provide appropriate solutions within guidelines.
• Share accurate information on exhibitions, programmes, and museum facilities.
• Assist with events, tours, and emergency procedures when required.
• Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
• Guide and train new staff or interns on ticketing procedures and FOH operations.
• Deliver excellent customer service and engage visitors positively.
• Perform any other duties relevant to daily operations.

Qualifications / Requirements

• GCE ‘N’ / ‘O’ Level or ITE certification.
• Customer service experience or related training preferred.
• Strong command of spoken and written Mandarin (required for Chinese visitors).
• Comfortable working in a fast‑paced environment and managing peak crowd situations.
• Friendly, approachable, and able to interact confidently with visitors of all ages.
• A good team player with a positive attitude and willingness to learn.
• Able to multi‑task and handle operational responsibilities efficiently.
• Proficient in basic PC skills; familiarity with ticketing or point‑of‑sale systems is an advantage.
• Willing to work on weekends and public holidays as part of a duty roster.

Location

Kent Ridge Campus, Lee Kong Chian Natural History Museum, Faculty of Science, National University of Singapore.

Job Requisition ID

20816