M365 Helpdesk Engineer – SME, First-Call IT Support

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company in Singapore is seeking a Subject Matter Expert to support the M365 ecosystem. You will provide first-level IT support, manage user accounts, and ensure effective troubleshooting for M365 applications. The ideal candidate has a diploma with at least 2 years of relevant experience, possesses strong technical skills, and is proficient in English. This position offers a completion bonus and a working schedule from Monday to Friday.

Benefits

Transport Claim $250

Up to 1 month completion bonus

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Strong technical skills in supporting desktops, laptops, and tablets.
• Knowledge and experience of M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems.
• Liaise with second-level support on product enhancements.
• Perform first level troubleshooting and escalation.

Skills

End-user support

Technical support for desktops

Proficient in spoken and written English

Knowledge of Windows OS

Education

Diploma

Tools

Microsoft 365

Active Directory

Job description

A technology service company in Singapore is seeking a Subject Matter Expert to support the M365 ecosystem. You will provide first-level IT support, manage user accounts, and ensure effective troubleshooting for M365 applications. The ideal candidate has a diploma with at least 2 years of relevant experience, possesses strong technical skills, and is proficient in English. This position offers a completion bonus and a working schedule from Monday to Friday.