M365 Helpdesk Engineer & IT Support Concierge

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service organization in Singapore is seeking a Subject Matter Expert (SME) in the Service Desk team. This role involves providing support for Microsoft 365 environments, delivering technical support via calls and remote tools, and managing incident ownership. Ideal candidates should have a diploma and at least 2 years of service desk experience, with strong skills in Microsoft Windows and the Microsoft 365 ecosystem. Certifications like MS-900 and CompTIA A+ are preferred.

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Strong technical skills supporting various devices.
• Hands-on experience with Windows OS and Microsoft 365.

Responsibilities

• Provide support and troubleshooting for Microsoft 365 ecosystems.
• Deliver First Call Resolution technical support.
• Classify, prioritize, and track incidents.

Skills

Microsoft Windows

English proficiency

Education

Diploma with minimum 2 years of end-user support

Tools

Microsoft 365 ecosystem

Active Directory

Job description

A leading IT service organization in Singapore is seeking a Subject Matter Expert (SME) in the Service Desk team. This role involves providing support for Microsoft 365 environments, delivering technical support via calls and remote tools, and managing incident ownership. Ideal candidates should have a diploma and at least 2 years of service desk experience, with strong skills in Microsoft Windows and the Microsoft 365 ecosystem. Certifications like MS-900 and CompTIA A+ are preferred.