M365 Helpdesk Engineer & IT Support Concierge

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech firm in Singapore is seeking a Subject Matter Expert (SME) for their Service Desk team. This role involves providing technical support and administration for Microsoft 365 environments, acting as the primary contact for IT support via phone and remote tools. Candidates should have a diploma and a minimum of 2 years of end-user support experience. Key responsibilities include troubleshooting, incident management, and maintaining documentation, with a focus on providing exceptional service to customers.

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Proficient in spoken and written English.
• Strong technical skills supporting desktops, notebooks, tablets, and smartphones.

Responsibilities

• Provide support, troubleshooting, and administration for M365 ecosystems.
• Deliver First Call Resolution (FCR) technical support via phone and email.
• Perform first-level troubleshooting and escalate issues when required.

Skills

Microsoft Windows

CompTIA A+

End-user support

Technical support

Spoken and written English

Education

Diploma with minimum 2 years of support or service desk experience

Tools

Microsoft 365 applications

Windows OS

Active Directory

Job description

A leading tech firm in Singapore is seeking a Subject Matter Expert (SME) for their Service Desk team. This role involves providing technical support and administration for Microsoft 365 environments, acting as the primary contact for IT support via phone and remote tools. Candidates should have a diploma and a minimum of 2 years of end-user support experience. Key responsibilities include troubleshooting, incident management, and maintaining documentation, with a focus on providing exceptional service to customers.