ITOM Engineer

Lenovo; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is seeking an ITOM Tools Engineer responsible for managing end-to-end infrastructure monitoring and automated remediation processes. The ideal candidate should be skilled in tools like BMC Helix and OpenText, with at least 5 years of experience in large-scale implementations in public or banking sectors. This role involves collaborating with IT teams to enhance operational stability, requiring great analytical skills and a degree in IT or Computer Science. Only Singaporeans will be considered for this position.

Qualifications

• Minimum 5 years experience with monitoring tools in public sector.
• Experience with hybrid infrastructure (on-premises + cloud).
• Familiarity with AI-driven automation technologies.

Responsibilities

• Implement infrastructure monitoring and automated remediation.
• Maintain Configuration Management Database (CMDB).
• Collaborate with IT teams for proactive incident detection.

Skills

Experience with BMC Helix

Python scripting

Automation and orchestration

Analytical skills

Education

Degree in IT or Computer Science

Tools

BMC Helix

OpenText

Ansible

Power BI

Job description

Overview

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub.

Description and Requirements

Role Summary:

The ITOM Tools Engineer is a subject matter expert responsible to deploy and manage end-to-end infrastructure monitoring, event management, and automated remediation processes across IT systems using tools like BMC Helix or OpenText. This role is required to support our clients with the objective to enhance operational stability, proactive response and overall efficiency across their IT landscape.

Key Responsibilities

• Implement, and manage end-to-end infrastructure monitoring, event management, and automated remediation processes across IT systems using tools such as BMC Helix and/or OpenText.
• Capture, maintain an accurate and up-to-date Configuration Management Database (CMDB), ensuring it is fully integrated with live discovery tools and IT systems inventory.
• Integrate and operate automated discovery tool such as BMC Helix Discovery / OpenText UCMDB to identify, classify, and map IT assets.
• Build and maintain CI models and service topologies to support event correlation and impact analysis.
• Collaborate with infrastructure, cloud, and application teams to validate discovery data and remediate gaps.
• Configure AIOps capabilities using BMC Helix AIOps and/or OpenText OpsBridge, including event correlation, anomaly detection, and noise reduction.
• Implement and tune ML-based alert correlation, topology-aware root cause analysis, and service impact models to support NOC operations and major incident management.
• Integrate AIOps platforms with ITOM, ITSM, CMDB, monitoring, and observability tools to enable end-to-end visibility and automated incident workflows.
• Configure and support real-time telemetry, intelligent alert correlation, and root cause analysis to minimize service impact and improve mean time to resolution (MTTR).
• Collaborate closely with Incident Management and other IT teams to ensure the toolset provides proactive incident detection and enables a swift, coordinated response.
• Drive infrastructure automation and operational efficiency by developing and deploying scripts and orchestration playbooks using tools such as Ansible, Python, and PowerShell.
• Manage infrastructure capacity planning and performance tuning for high-demand environments, providing data-driven insights to support platform scalability and stability.
• Contribute to disaster recovery and business continuity planning with infrastructure readiness.
• Develop and maintain standard operational procedure documents using the toolset.
• Support the development and enforcement of service management tool guidelines, policies, and procedures to ensure operational excellence, stability, and process adherence.
• Integrate BMC Helix/OpenText with other enterprise systems through REST APIs.
• Troubleshoot toolset application issues and optimize system performance.

Requirements:

• Minimum Degree in IT, Computer Science, or related discipline
• At least 5 years of experience in implementing and managing large-scale of monitoring tools in public sector, telecommunication or banking environments.
• Good exposure and working knowledge of hybrid infrastructure (on-premises + cloud).
• REST API, scripting and automation experience (Python, Bash, PowerShell).
• Familiarity with artificial intelligence-driven automation and anomaly detection technologies.
• Hands-on experience with BMC Helix or OpenText ITOM tools, Solarwinds or similar technologies.
• Only Singaporeans will be considered.
• Certifications:
• BMC and/or OpenText ITOM Specialist, Solariwinds, Splunk and equivalents

Soft Skills:

• Excellent communication, problem-solving, analytical and documentation skills
• Ability to work independently and collaboratively in a remote or hybrid environment
• Flexible to support critical issues and on-call rotations if required

Good to Have:

• Experience in the deployment and maintenance of infrastructure/application observability tools (e.g. Zabbix, Dynatrace, Splunk or ManageEngine) will be advantageous.
• Expertise in creating Power BI dashboards.

Additional Locations: Singapore - Central Singapore - Singapore

If you require an accommodation to complete this application, please [e-mail]