Lounge Passenger Relations Specialist - Elite Airport

AAPC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Passenger Relations Officer to manage customer service in airport lounges at Singapore Changi Airport. The ideal candidate should have a high school diploma, strong customer service experience, especially in an airport or lounge. Key responsibilities include ensuring a welcoming atmosphere and supporting lounge operations. The role requires excellent interpersonal skills and the flexibility to work various shifts, contributing to an inclusive and diverse environment.

Benefits

Inclusive work culture

Qualifications

• Minimum high school diploma; bachelor's in hospitality or related field preferred.
• Previous customer service experience, ideally in an airport or lounge setting.
• Strong communication, problem-solving, and interpersonal skills; proficiency in English.

Responsibilities

• Provide exceptional customer service in the airport lounge environment.
• Support lounge operations and ensure cleanliness and comfort.
• Assist passengers with lounge access and any specific needs.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma (Bachelor's degree preferred)

Job description

A leading hospitality company is seeking a Passenger Relations Officer to manage customer service in airport lounges at Singapore Changi Airport. The ideal candidate should have a high school diploma, strong customer service experience, especially in an airport or lounge. Key responsibilities include ensuring a welcoming atmosphere and supporting lounge operations. The role requires excellent interpersonal skills and the flexibility to work various shifts, contributing to an inclusive and diverse environment.