Logistics Customer Service Specialist (12-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a customer service representative for logistics clients. In this role, you will handle compensation claims and inquiries while working towards improving ticket resolution rates. Candidates should have over 2 years of customer service experience and a degree, with strong Excel skills being a plus. This is a 12-month contract position requiring attention to detail and a willingness to learn. Only shortlisted candidates will be notified.

Qualifications

• More than 2 years of working experience in customer service.
• Meticulous and organised with a strong eagerness to learn.
• Proficient in using Excel.

Responsibilities

• Handle logistics complaint tickets.
• Identify opportunities for improving resolution rates.
• Align monthly compensation bills with service providers.

Skills

Customer service experience

Excel proficiency

Attention to detail

Organizational skills

Eagerness to learn

Education

Degree Holder

Job description

A prominent recruitment agency in Singapore is seeking a customer service representative for logistics clients. In this role, you will handle compensation claims and inquiries while working towards improving ticket resolution rates. Candidates should have over 2 years of customer service experience and a degree, with strong Excel skills being a plus. This is a 12-month contract position requiring attention to detail and a willingness to learn. Only shortlisted candidates will be notified.