Logistics Customer Experience Specialist

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Representative to manage emails and calls, ensure customer satisfaction, and support team performance. The ideal candidate will possess a Diploma or BA in Business Administration, strong communication skills, and proficiency in Microsoft applications. This role offers the opportunity to work in a dynamic environment where your unique personality is valued.

Qualifications

• Polytechnic Diploma/BA degree in a relevant field.
• Good knowledge of Microsoft applications including Excel and Word.
• Experience in a customer service environment.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Exhibit strong phone handling skills and respond to needs.
• Analyze and report on customer interaction trends.

Skills

Customer service

Communication

Emotional intelligence

Multitasking

Microsoft applications

Education

Polytechnic Diploma/BA in Business Administration or equivalent

Job description

A recruitment agency in Singapore is looking for a Customer Service Representative to manage emails and calls, ensure customer satisfaction, and support team performance. The ideal candidate will possess a Diploma or BA in Business Administration, strong communication skills, and proficiency in Microsoft applications. This role offers the opportunity to work in a dynamic environment where your unique personality is valued.