Loan Officer (Up to 4.5k/6 days work week)

KATONG CREDIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking a Branch Officer to enhance customer service quality. Responsibilities include assisting customers with loan applications, explaining contract terms, and providing excellent service. The ideal candidate will have a friendly attitude, strong communication skills, and be proficient in both English and Mandarin. This role offers attractive salary and team incentives along with comprehensive training.

Benefits

Attractive salary and team incentives

Quarterly team building activities

Incentives for meeting KPIs

Accessible workplace near MRT

Comprehensive training provided

Qualifications

• Entry level with the right skill set.
• No experience required.
• Friendly and positive attitude.

Responsibilities

• Provide outstanding customer service.
• Assist customers with loan applications.
• Manage client accounts with accurate data entry.

Skills

Excellent communication skills

Friendly and positive attitude

Proficient in English and Mandarin

Education

Right skill set

Job description

Job Function

The Branch Officer is responsible for attending to walk-in customers, including working with business partners and upholding exceptional customer service.

Responsibilities

• To provide customer service at exemplary levels while upholding the professional image of the company.
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.
• To provide clear and coherent explanation of contract terms, products and details to customers.
• To assist customers with their loan applications.
• To answer customers’ queries and to explain loan procedures over the phone.
• To assist with clients account management, along with accurate and careful data entry of customer details.
• To help in administrative duties such as photocopying and filing when necessary.

Requirements

• Entry level with right skill set.
• No experience required.
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits

• Attractive salary and team incentives.
• Quarterly team building activities.
• Incentives will be given for meeting KPIs.
• Highly accessible place of work near MRT, with close proximity to the heart of the city.
• Comprehensive on the job training will be provided.