Lifestyle Retail Manager

BOTTLES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A lifestyle retail brand seeks an experienced Area Manager to oversee daily operations and team culture. In this role, you will lead a team to achieve strong sales and drive customer experiences, ensuring every interaction reflects brand values. The ideal candidate has 3-5 years in retail management, strong leadership skills, and a passion for lifestyle brands. Opportunities for growth and a collaborative culture await you in this dynamic company.

Benefits

Dynamic brand culture

Opportunity for growth

Recognition programs

Dynamic work environment

Qualifications

• Minimum 3-5 years of experience in retail management.
• Strong leadership presence and ability to coach.
• Excellent problem-solving skills and communication.

Responsibilities

• Lead and mentor Managers, Supervisors, and Ambassadors.
• Drive monthly and quarterly sales targets.
• Uphold service standards and handle customer issues.
• Ensure operational excellence in daily operations.

Skills

Leadership

Communication

Problem-solving

Retail management

Customer service

Job description

Area Manager

Location : Central Singapore

Reports to : Cluster Manager

Supervises : Assistant Manager(s) and Store Supervisors

About Us

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We're building a culture of genuine connection - not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

Role Overview

You are the anchor of daily operations and team culture.

You ensure that your stores runs smoothly - financially, operationally, and emotionally - and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

Key Responsibilities

Leadership & People

• Lead and mentor Managers, Supervisors, and Ambassadors to deliver strong sales, service, and teamwork.
• Set the tone for store culture - encourage open communication, constructive feedback, and team morale.
• Conduct regular performance reviews, identify training needs, and develop team members.
• Enforce store rules and disciplinary actions fairly and consistently.

Sales & Business

• Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
• Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
• Ensure effective execution of store-level promotions and campaigns.
• Manage store-level vendor relationships (e.g., supplies, maintenance, décor).

Customer Experience

• Uphold the highest service standards across all shifts.
• Handle escalated customer issues professionally and ensure timely resolutions.
• Monitor Mystery Shopper and Customer Feedback scores; lead improvements when needed.

Operational Excellence

• Ensure daily operations - opening, closing and inventory - are executed flawlessly.
• Oversee stock accuracy, replenishment , and return management .
• Maintain store presentation, cleanliness, and merchandising standards.
• Ensure all SOPs and policies are implemented and audited regularly.

Administrative & Strategic

• Oversee vendor sourcing at the store level and support area-level procurement initiatives.
• Execute store setups, teardowns , and event coordination when required.
• Assist Area Manager with reporting, budget tracking , and policy alignment .
• Lead by example - be present, approachable, and solutions-oriented.

Key KPIs

• Sales Performance : Monthly sales achievement vs. target
• Team Retention & Engagement : Attendance, turnover, peer feedback
• Customer Experience : Mystery Shopper and Complaint Resolution scoresOperational Accuracy : Stock accuracy %, zero discrepancies, SOP compliance
• Store Presentation : VM audit and cleanliness score

Ideal Profile

• Minimum 3-5 years of experience in retail management (lifestyle, fashion, or specialty preferred).
• Strong leadership presence - able to coach, motivate, and hold others accountable.
• Excellent communication and problem-solving skills.
• Hands-on and operationally meticulous - leads by doing, not just directing.
• Comfortable working weekends and retail hours.
• Passion for lifestyle brands, team culture, and creating great customer experiences.

What You'll Love About Working With Us

• Dynamic, fast-growing lifestyle retail brand
• Collaborative, supportive leadership culture
• Room for growth - clear path to Cluster Manager
• Recognition programs
• A team that truly cares about good vibes, not corporate politics