Level 2 Support Engineer

Akkodis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering and R&D firm in Singapore seeks an experienced IT Support Engineer to provide operational support and manage incidents for production systems. Ideal candidates will have a strong RHEL administration background and experience in team coordination. The role requires at least 5 years in Level 2 support and 2 years in a supervisory position. This position supports a mission-critical environment, offering competitive benefits.

Qualifications

• Experience in RHEL administration and incident management.
• At least 5 years in Level 2 support for 24x7 production.
• Leadership experience coordinating tasks is essential.

Responsibilities

• Provide operational and application support for production systems.
• Manage incident, problem, and change management for P1–P2 incidents.
• Conduct root cause analysis and document knowledge base.

Skills

RHEL administration

Hyper-V / Azure Stack

Cisco networking

Middleware: Kubernetes

Incident management

Leadership / team coordination

Education

Bachelor Degree in Information Technology

5+ years in Level 2 support

2+ years in a supervisory role

Tools

Kubernetes

Docker

IBM MQ

Kafka

Job description

About Akkodis

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Akkodis is part of the Adecco Group. Akkodis is a commercial brand under which both AKKA and Modis entities operate.

Core Responsibilities

• Operational and application support for production systems
• Incident / Problem / Change management (P1–P2 incidents)
• Patch and configuration management for RHEL & Windows servers
• Root cause analysis and knowledge base documentation
• Coordination with L3 and other engineering teams.

Key Skills

• Strong RHEL (90%) administration experience
• Familiarity with Hyper-V / Azure Stack, Cisco networking, WSUS, and RHEL Satellite
• Middleware: Kubernetes, Docker, Kafka, IBM MQ
• Proven incident management and ITIL/ITSM process knowledge
• Leadership / team coordination experience

1. Networking Fundamentals
2. Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
3. Message Queues (IBM MQ, Kafka)

Education and Experience

1. Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
2. At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
3. At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
4. Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis

Preferably certification in Red Hat Enterprise Linux or Kubernetes.