Lead Appointment & Engagement Specialist — Career Guidance

Workforce Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency supporting local jobseekers seeks a candidate for its leads acquisition marketing team in Singapore. This role involves managing appointments, triaging jobseekers, and enhancing systems to improve operational efficiency. Ideal candidates should be familiar with Excel and possess excellent communication skills. This position is full-time and aims to bolster career guidance services for jobseekers.

Qualifications

• Must like communicating with others (verbal and written).
• Able to commit for the full length of the contract.
• Enjoy working as a team.

Responsibilities

• Contact leads via phone calls, WhatsApp, SMS, and email.
• Ensure jobseekers get referred to the most suitable touchpoint.
• Monitor campaign lead results and maintain service standards.

Skills

Familiar with Excel (filter, pivot, vlookup)

Customer service oriented

Able to multi-task

Meticulous and detail-oriented

Excellent verbal and written communication

Tools

Microsoft Outlook

WhatsApp

SMS

Job description

A government agency supporting local jobseekers seeks a candidate for its leads acquisition marketing team in Singapore. This role involves managing appointments, triaging jobseekers, and enhancing systems to improve operational efficiency. Ideal candidates should be familiar with Excel and possess excellent communication skills. This position is full-time and aims to bolster career guidance services for jobseekers.