Laboratory Project Services Coordinator

IQVIA LABORATORIES ASIA PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A global clinical research organization in Singapore is seeking a Project Support Associate to assist the Project Manager and team throughout the study lifecycle. Responsibilities include supporting project setup, managing study performance, and coordinating communications. The ideal candidate will have a Bachelor's degree in Pharmaceutical or related fields, strong organizational and communication skills, and be able to handle multiple priorities effectively. Fresh graduates are encouraged to apply.

Qualifications

• Bachelor degree in related fields.
• Fresh graduates encouraged to apply.
• Strong communication and time-management skills.
• Ability to handle multiple priorities.
• Competency in critical thinking and problem-solving.

Responsibilities

• Support Project Manager in setup and planning.
• Perform routine study tasks and resolve issues.
• Identify performance trends through monitoring tools.
• Coordinate with stakeholders and lead communications.
• Represent company at meetings and audits.
• Ensure standards and expectations are met.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time-management skills

Critical thinking

Problem-solving skills

Education

Bachelor degree in Pharmaceutical, Biomedical or Biological Science

Tools

Word processing software

Presentation software

Spreadsheet applications

Job description

Role Overview

Provide support to the Project Manager and related team members by performing routine procedures and tasks associated with the day-to-day running of projects throughout the entire study lifecycle (start-up, maintenance and close-out). Ensure work is conducted in line with standard operating procedures, policies and good practices.

Key Responsibilities

• Support the Project Manager in study setup and planning, including attending meetings, preparing minutes and action logs, and preparing protocol-specific laboratory instruction documents. Under supervision, oversee the setup of protocol-specific Laboratory Centralized Monitoring requirements.
• Perform routine tasks across assigned studies such as site loading, Investigator Portal access, kit shipments, monitoring day-to-day study performance, and overseeing Laboratory Centralized Monitoring. Work with internal and external teams to manage timely resolution of queries, protocol questions, issues and escalations.
• Use status reports, monitoring tools and outputs to proactively identify trends and provide feedback to internal and external teams on performance of Investigator sites and company services.
• Coordinate and communicate with relevant stakeholders, including leading customer communications and activities during times when the Project Manager is absent. Oversee project close-out.
• Represent the company at internal and external meetings, participate in external and internal audits/inspections. Support study training with sites, CRAs and customers.
• Ensure outputs are delivered in line with organizational standards, protocol specific requirements and customer expectations.

Qualifications

• Bachelor degree in Pharmaceutical, Biomedical or Biological Science (or related fields).
• Fresh graduates interested in clinical trials/project management are encouraged to apply.
• Strong interpersonal, communication, organizational and time-management skills.
• Demonstrated ability to handle multiple competing priorities.
• Critical thinking and problem-solving skills.
• Strong written and verbal communication skills, including good command of English. Excellent command of local language with reasonable proficiency in English is preferred in certain geographies.
• Computer proficiency in word processing, presentation and spreadsheet applications.
• Ability to work in a fast-paced, high-stress environment is highly desirable.
• Ability to establish and maintain effective working relationships with coworkers and managers.

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