Laboratory Operations Executive

SGS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading laboratory services provider in Singapore is seeking a candidate to support laboratory operations and ensure efficient turnaround time for test results. The role involves coordinating with teams, handling customer queries, and ensuring accuracy in reporting. Candidates should have a Diploma in Chemistry or a related field, along with strong coordination and time management skills. Experience in a laboratory testing environment is preferred, and a customer-oriented approach is essential.

Qualifications

• Diploma in Chemistry or related discipline.
• Preferably at least 1 to 2 years of hands-on experience in laboratory testing setting.
• Positive working attitude.
• Team player and hardworking.
• Strong coordination skills.
• Good time management.
• Customer service-oriented and good people management.
• Must be able to work independently.
• Basic Mathematics and Chemistry skills.
• Familiar with handling practice of chemicals/solution/reagents.
• Applies judgment and acts according to the SGS standards of ethics and integrity.

Responsibilities

• Familiarization with all Test Methods & Laboratory Procedures.
• Support and maintain the laboratory operations.
• Coordinate delivery and collections of samples.
• Review test results with the Diagnostic Team.
• Attend to customers' queries and provide quotations.
• Ensure error-free Reports with follow-up to customers.

Job description

Job description

Job Description

• Familiarization with all Test Methods & Laboratory Procedures
• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
• Maintain Coordination with the Team and with fellow coordinators.
• Maintaining the customer relationship, answering queries and handling complaints and feedback.

Specific responsibilities:

• Review worksheets before passing on to the laboratory analyst
• Work with operation department to retrieve samples when customer calls for re-test
• Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
• Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
• Release test results to customer upon final review
• Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
• Understand the full details of contracts & customer requirements.
• Provide recommendations to the customers based on test results
• Attend to customers queries and visits, email correspondence and providing quotations.
• Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
• Coordinate delivery and collections of samples
• Ensure and release of Error free Reports with a follow up with the customers
• Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
• Assist operation team on operational related matters if applicable
• Review, escalate and request repeat results if abnormality in result findings
• Follow up on the instruments, analysis and corrective actions.
• Perform any other task(s) as assigned by management

Qualifications

• Diploma in Chemistry or related discipline
• Preferably at least 1 to 2 year of hands-on experience in laboratory testing setting
• Positive working attitude
• Team player and hard working
• Strong coordination skills
• Good time management
• Customer service-oriented and good people management
• Must be able to work independently
• Basic Mathematics and Chemistry skills
• Familiar with handling practice of chemicals/solution/reagents
• Applies judgment and acts according to the SGS standards of ethics and integrity