L3 Network Security Engineer

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading tech service provider in Singapore is seeking an L3 Network Security Engineer. This role involves delivering technical solutions, ensuring high client satisfaction, and troubleshooting various firewall systems such as Cisco Firepower, Palo Alto, and Fortigate. The ideal candidate will take ownership of tasks and manage complex problem resolution, contributing to installations and providing technical support. Excellent communication skills for client interactions and presentations are essential.

Qualifications

• Strong understanding of security processes and policies.
• Ability to deliver technical solutions and ensure client satisfaction.
• Experience in troubleshooting and providing escalated support when necessary.

Responsibilities

• Deliver technical solutions to clients and ensure project satisfaction.
• Provide support for troubleshooting and configuration.
• Take responsibility for problem resolution and escalation.
• Conduct presentations within the customer's organization.

Skills

Troubleshooting Cisco Firepower

Palo Alto Firewall knowledge

Fortigate Firewall knowledge

Fortigate Proxy knowledge

Bluecoat Proxy knowledge

Job description

About the job L3 Network Security Engineer

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Required Skills & Experience

• Understands the Banks security, processes/policies & change windows.
• Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction in Day 1.
• Provide support, assisting with troubleshooting and design, configuration and escalated problem management, only when required.
• Expected to possess strong ownership on the tasks assigned and to ensure completion end-to-end according to the expected project outcome.
• Perform configurations, action installations and attend to break/fix events.
• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• Having skillsets in troubleshooting Cisco Firepower, Palo Alto, Fortigate Firewall, Fortigate Proxy and Bluecoat Proxy.