L2 Network Engineer (AMK)

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human resource service provider in Singapore is seeking a Data Centre Operations support specialist. The role requires at least 5 years of IT infrastructure experience and CCNA or CCNP certification. Responsibilities include monitoring network activity, managing change requests, and ensuring compliance with service level agreements. Strong analytical and communication skills are essential. Candidates who have experience in cloud environments and ITIL certification will be preferred.

Qualifications

• Minimum 5 years of relevant working experience in IT infrastructure operation.
• Must possess CCNA / CCNP certification.
• Excellent scheduling and multitasking skills.

Responsibilities

• Provide Data Centre operation support.
• Monitor network and bandwidth usage.
• Manage change request and maintenance activities.

Skills

Network troubleshooting

Firmware patching

Service performance urgency

Analytical skills

Communication skills

Education

Degree/Diploma in Computer Science or Computer Engineering

Tools

Cisco Routers and Switches

Solarwinds

Job description

Responsibilities

• To provide Data Centre operation support
• Analyse problems, perform troubleshooting, and track problems through resolution
• Responsible for monitoring activities, such as network and bandwidth usage
• When necessary, escalate problems to the appropriate stakeholders / principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for network infrastructure at the data centre
• Plan and manage change request and / or maintenance activities for network operations including firmware patches.
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
• Perform Change Request, Service Request as assigned by team lead according to the SLA.
• Managing of Cisco Routers and Switches and perform firmware patching on network equipment.
• Offsite standby after office hours
• 5 day week @ AMK area
• maestro HR
• damien lee tian hong
• R1106726
• 16C8462

Requirements

• Should possess a Degree/Diploma in Computer Science or Computer Engineering
• Minimum 5 years of relevant working experience in IT infrastructure operation
• Good grasp of technical skills (network)
• Must possess CCNA / CCNP certification
• Past working experience in Cloud environment is an advantage
• Good understanding and appreciation of network and system design
• Keen sense of urgency for service performance issues
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good Teamwork
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• ITIL certification will be an added advantage.
• Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA