L2 App & Incident Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Operations Support Executive to manage L2 application support tasks. Responsibilities include resolving support tickets, performing root cause analysis for issues, and liaising with vendors. Candidates should have experience in IT support or operations, strong analytical skills, and familiarity with ticketing systems. This role may require after-hours support in case of major incidents and is integral for maintaining system reliability.

Qualifications

• Experience in L2 Application Support, Operations Support, or IT Support.
• Strong problem-solving, analytical, and communication skills.
• Basic understanding of APIs, databases, and system integrations.

Responsibilities

• Manage and resolve L2 support tickets escalated from L1 support.
• Perform root cause analysis for recurring issues related to applications.
• Liaise with external vendors to investigate and resolve issues.

Skills

L2 Application Support

Problem-solving

Analytical skills

Communication skills

Experience in PropTech

Familiarity with ticketing systems

Ability to read logs

Tools

Jira Service Management

Freshdesk

Job description

A recruitment agency in Singapore is looking for an Operations Support Executive to manage L2 application support tasks. Responsibilities include resolving support tickets, performing root cause analysis for issues, and liaising with vendors. Candidates should have experience in IT support or operations, strong analytical skills, and familiarity with ticketing systems. This role may require after-hours support in case of major incidents and is integral for maintaining system reliability.