L1 Production Support (Banking Apps) – 12h Rotating Shifts

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading employment agency is looking for an IT Production Support Analyst in Singapore. The position requires providing L1 support for corporate internet banking applications, managing production issues, and coordinating infrastructure maintenance. Applicants need a Bachelor's degree in IT or related fields, with 1-3 years of experience in a similar role. Knowledge of SQL and Linux is essential, and candidates should be ready to work 12-hour rotating shifts including weekends and public holidays. The contract is for one year.

Qualifications

• Locals must clear client security, pre-employment checks and credit bureau report.
• 1-3 years of experience in IT production support, with a preference for banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.

Responsibilities

• Provide L1 production support for 24x7 on corporate internet banking applications.
• Coordinate and support infrastructure maintenance activities.
• Manage implementations of new application releases in line with release management best practices.

Skills

SQL

Linux

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Ticketing tools

Monitoring tools

Job description

A leading employment agency is looking for an IT Production Support Analyst in Singapore. The position requires providing L1 support for corporate internet banking applications, managing production issues, and coordinating infrastructure maintenance. Applicants need a Bachelor's degree in IT or related fields, with 1-3 years of experience in a similar role. Knowledge of SQL and Linux is essential, and candidates should be ready to work 12-hour rotating shifts including weekends and public holidays. The contract is for one year.