L1 Production Support

IOTALENTS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A financial services firm in Singapore is seeking an IT production support professional to provide L1 support for corporate internet banking applications. The ideal candidate will have 1–3 years of experience in IT production support, preferably in banking, and possess strong communication skills. Flexibility in shift work, including nights and weekends, is required.

Qualifications

• 1-3 years of experience in IT production support, preferably in banking.
• Basic understanding of payment systems and banking operations.
• Knowledge of incident management processes is a plus.

Responsibilities

• Provide L1 production support for internet banking applications.
• Coordinate and support infrastructure maintenance activities.
• Manage implementations of new application releases.

Skills

IT production support

Problem-solving skills

Strong communication skills

Education

Diploma in Computer Science or related field

Tools

Ticketing tools

Monitoring tools

Job description

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system-related applications.
• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases, adhere to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security, and Change teams, to provide seamless support for the business.
• To manage Production issues by responding promptly in accordance with the Service Level Agreement with the Business.
• To enhance the existing support process to maintain/improve service level & quality.

Qualifications:

• 1-3 years of experience in IT production support, preferably in banking or financial services.
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
• Familiarity with ticketing tools and monitoring tools.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.
• Knowledge of incident management processes is a plus.
• Diploma and above in Computer Science, Information Technology, or a related field.
• Need to support including night shift, weekends, and public holidays.

Shift Timing (8-hour shift will be subjected to change to 12 12-hour shifts, eg, work 3 days and rest 4 days, and vice versa)

1. Morning shift 6 am to 3 pm
2. General shift 9 am to 6 pm.
3. Afternoon shift 2 pm to 11 pm
4. Night shift 10 pm to 7 am.