L1 IT Support Engineer (Contract) - PSCY019

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions company located in Singapore seeks a dedicated IT Support Specialist. The ideal candidate will possess a diploma in IT and 3-5 years of desktop support experience. Responsibilities include troubleshooting client platform issues, managing service requests, and project management. Strong customer service and communication skills are essential for this role. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 3 – 5 years of relevant working experience in desktop support skills.
• Ability to manage multiple priorities within targeted timeframes.
• Excellent written, verbal communication and presentation skills.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Manage client platform implementation and ensure service levels.

Skills

Desktop support skills

Project management

Customer service skills

Analytical skills

Excellent communication

Education

Diploma/ Degree in IT or related field

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

Ideal candidate should possess the following

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted timeframes and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive, and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers

Additional Detail

• Open to be deployed to different location