Key Account Manager

Innergy Consulting Pte.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced Key Account Manager to oversee commercial activities for their global shipping clients. Candidates should possess 8-10 years of experience in shipping or logistics, exhibiting strong leadership and negotiation skills. The role involves managing customer accounts, strategic discussions, and market intelligence to drive account performance while ensuring high-quality customer service.

Qualifications

• Minimum of 8-10 years of experience in shipping, freight forwarding, or the logistics industry.
• Proven success in business and account development.
• Proactive and assertive approach, able to thrive in a fast-paced environment.

Responsibilities

• Manage and develop assigned customer accounts with effective commercial strategies.
• Engage with customers and conduct strategic discussions and reviews.
• Monitor and identify new potential customers aligned with company strategy.

Skills

Leadership

Negotiation

Communication

Customer service

Strategic planning

Education

Bachelor's degree in Maritime, Business, Logistics

Job description

We are looking for a self-driven and experienced Key Account Manager for one of our shipping clients. He/She will manage and execute commercial activities globally and will have exposure to work with reputable international brands. The ideal candidate will have at least 8-10 years of working experience in commercial roles for the ocean-freight services, with strong leadership, negotiation, communication skills and with a keen interest in providing optimal customer service experience.

Key Responsibilities:

• Manage and develop assigned customer accounts, implementing effective commercial strategies in alignment with company goals.
• Actively engage with customers and participate in strategic discussions both internally and externally, schedule Quarterly Business Reviews and face-to-face meetings. Ensure smooth onboarding of new customers.
• Monitor the progress of customer accounts and identify new potential customers or segments for development, aligning with the company's overall strategy and direction.
• Collaborate with Regional Offices (ROs) and relevant stakeholders to secure backhaul cargo and expand the company's footprint with International Freight Forwarders (IFF) and Beneficial Cargo Owners (BCO).
• Stay informed about customer needs and market trends to generate market intelligence for strategic and tactical decision-making.
• Manage high-visibility accounts requiring headquarters-level oversight, specifically in the BCO and IFF segments.
• Develop long-term and tactical strategies to actively drive account performance.
• Contribute to the tender management process, contract reviews, data library compilation, and participate in relevant workshops or projects.
• Foster a culture of innovation and ownership for managed accounts.
• Serve as Acting Deputy in the absence of the Senior Manager, providing backup support.

Qualifications:

• Bachelor's degree in Maritime, Business, Logistics, or a related field.
• Minimum of 8-10 years of experience in shipping, freight forwarding, or the logistics industry
• Proven success in business and account development
• A proactive and assertive approach with the capacity to thrive in a dynamic and fast paced organization.
• Must be able to work well as part of a team and independently.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!