JUNIOR OPERATIONS MANAGER

PRIMER-UNIGLOBE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a Junior Operations Manager to oversee and manage day-to-day operations of retail stores. The role focuses on operational efficiency, driving sales performance, and ensuring high standards of customer service. Candidates should possess strong leadership skills and a deep understanding of retail operations to enhance productivity and profitability.

Qualifications

• Deep understanding of retail operations necessary.
• Ability to implement effective processes and solutions.
• Experience in managing operations in a retail environment.

Responsibilities

• Oversee operations of all retail stores to meet sales targets.
• Manage staffing of frontliners and conduct training.
• Collaborate with merchandising team on product selections.
• Coordinate supply chain for accurate inventory levels.
• Act as primary contact for mall and department store partners.
• Manage human resource requirements in line with company strategies.

Skills

Leadership skills

Understanding of retail operations

Process implementation

Job description

Overview

Junior Operations Manager will oversee and manage the day-to-day operations of all retail stores, department store presence and supply chain within Singapore. The role involves ensuring operational efficiency, driving sales performance, and maintaining high standards of customer service across all offline channels. The Junior Operations Manager will collaborate closely with the merchandising, marketing, and supply chain teams to optimize product assortment, ensure timely replenishment, and align store layout and inventory with customer demand and company strategy. The position requires strong leadership skills, deep understanding of retail operations, and ability to implement effective processes and solutions that will enhance productivity and profitability.

Major Accountabilities

• Store management: oversee operations of all the company’s retail stores ensuring each meets sales targets and adhere to company policies and deliver optimal customer experience
• Frontliner planning: plan and manage the staffing of frontliners, ensuring that each store has the appropriate number of employees to meet customer demand and maintain standards. Training must also be implemented to the frontliners in order for them to become knowledgeable with the product and processes
• Merchandise collaboration: closely work with brand and merchandising team to ensure product selections, pricing, and promotions are effectively implement across all offline channels
• Supply chain coordination: collaborate with warehouse team to ensure accurate inventory levels, timely product replenishment, and minimize stockouts or excess inventory
• Coordination with malls and department stores: act as the primary contact person for mall lessors and department store partners, managing relationships, negotiating trade margins, rentals, and lease terms, and ensure store locations meet operational requirements
• Human Resource Management – oversee human resources requirements as part of the overall Primer human resources goals and strategies