Jr. Desktop Support Engineer (Feb 2026 – Jun 2026 / Short term contract)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore seeks a skilled Desktop Support Engineer to provide technical support in a fast-paced Capital Markets environment. The ideal candidate will possess 1-3 years of experience, a solid understanding of Windows-based systems, and the ability to resolve technical issues efficiently. Responsibilities include providing Level 1 support, installing software, and ensuring seamless operation of trading applications. Rotative work shifts will apply.

Qualifications

• 1-3 years of experience in a desktop support role.
• Strong understanding of Windows-based systems and market data terminals.
• Experience with ITIL-based processes for incident management.

Responsibilities

• Provide Level 1 support for desktop/laptop hardware, software, and peripherals.
• Install and configure Windows OS, MS Office Suite, and financial applications.
• Support trading floor users for low-latency applications.
• Manage user accounts and perform routine maintenance.

Skills

providing desktop support

Bloomberg

Troubleshooting

Hardware

Ticketing

Laptops

Inventory

Desktop Support

MS Office

Windows OS

Capital Markets

Windows

ServiceNow

Technical Support

Job description

Roles & Responsibilities

Job Summary

We are seeking a skilled Desktop Support Engineer with 1–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment. The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally.

Key Responsibilities

• Provide Level 1 support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications.
• Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters).
• Manage user accounts, permissions, and profiles using Active Directory.
• Perform routine maintenance, patching, and updates on user systems.
• Maintain and manage hardware inventory, asset tagging, and documentation.
• Coordinate with backend IT teams (network, server, security) to resolve escalated issues.
• Provide support for remote access (VPN, Citrix, VDI) and mobile devices.
• Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy).
• Follow ITIL-based processes for incident, change, and problem management.
• Assist with onboarding/offboarding tasks including device setup and access provisioning.

Shift Hours

Rotative work shift – 6.30am to 3.30pm and 10am to 7pm. (Mondays to Fridays)

Rotative work schedule for public holidays that falls on a weekday, 7am to 4pm.

Work Locations

• Site 1: One Marina, Singapore
• Site 2: Suntec City Office

Tell Employers What Skills You Have

• providing desktop support
• Bloomberg
• Troubleshooting
• Hardware
• Ticketing
• Laptops
• Inventory
• Desktop Support
• MS Office
• Windows OS
• Capital Markets
• Windows
• ServiceNow
• Technical Support