IWS Resident Engineer

IBM SERVICES TALENT DELIVERY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Delivery Consultant specializing in IBM Workload Automation. In this role, you will collaborate with clients to resolve ongoing issues and develop analytics dashboards. You'll require expertise in Infrastructure Automation products and best practices. Familiarity with tools like Terraform and Vault is advantageous. This position offers a chance for impactful client engagement and problem-solving in a high-tech environment.

Qualifications

• Familiarity with Infrastructure Automation products such as IAM, MaaS360 Mobile Security.
• Ability to analyze client environments for optimization opportunities.
• Knowledge of methodologies for high-quality Infrastructure Automation solutions.

Responsibilities

• Collaborate with clients to resolve ongoing issues.
• Develop dashboards and analytics for batch progress and performance.
• Set up recovery environments and prepare SOPs for various failure scenarios.

Skills

Infrastructure Automation Products

Client Environment Analysis

Best Practices Knowledge

Implementation and Configuration

Product Features Understanding

Tools

Terraform

Vault

MaaS360

Job description

Overview

As a Delivery Consultant specializing in IBM Workload Automation, you will provide world‑class services for clients focusing on:

Responsibilities

• Collaborate with clients to investigate and resolve ongoing issues.
• Develop and maintain dashboards, reporting, and analytics (covering batch progress, custom reporting, performance, capacity, operational insights, and API integrations).
• Conduct health checks and recommend fine‑tuning to mitigate recurring issues.
• Set up a cold standby environment for recovery from various failure scenarios (quicker recovery in worst case).
• Prepare Standard Operating Procedures (SOPs) for recovery across different failure scenarios.

Required Professional and Technical Expertise

• Exposure to Infrastructure Automation Products: Familiarity with Infrastructure Automation products, including Expert Essentials IAM, MaaS360 Mobile Security and Management, and other related products, such as Consul, Nomad, Terraform, Vault, AI for Networking, Edge Application Manager, Hybrid Cloud Mesh, Hybrid Cloud Network Automation, NS1, Rapid Network Automation, and SevOne.
• Experience Working with Client Environments: Understanding of client environments and ability to analyze them to identify opportunities for optimization and improvement.
• Knowledge of Best Practices: Familiarity with best practices and methodologies for delivering high‑quality Infrastructure Automation solutions.
• Exposure to Implementation and Configuration: Experience with implementing and configuring Infrastructure Automation products to meet client needs and requirements.
• Understanding of Product Features: Knowledge of product features and capabilities to deliver solutions that meet client business objectives.

Preferred Professional and Technical Expertise

• Additional Infrastructure Automation Tools: Exposure to tools like Consul, Nomad, Terraform, Vault, AI for Networking, Edge Application Manager, Hybrid Cloud Mesh, Hybrid Cloud Network Automation, NS1, Rapid Network Automation, and SevOne can be beneficial.
• Advanced Product Features: Familiarity with advanced features and capabilities of Infrastructure Automation products, including Expert Essentials IAM and MaaS360 Mobile Security and Management, can be advantageous.
• Industry‑Specific Knowledge: Understanding of industry‑specific requirements and regulations can be helpful in delivering tailored solutions to clients.