ITSM Manager - Release Management (Permanent | Onsite)

CAREERALLY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

An innovative technology team in Singapore is seeking an experienced ITSM Release Manager to oversee technology releases that support mission-critical systems. This role involves managing release calendars, coordinating with multiple teams, and ensuring compliance in a regulated environment. The ideal candidate will have a degree in IT or a related field, possess hands-on experience in IT Release Management, and hold relevant certifications like ITIL 4. This position is crucial for ensuring safe and efficient deployments.

Qualifications

• Minimum 3 years’ hands-on experience in IT Release Management.
• Strong knowledge of ITIL / ITSM, SDLC.
• Comfortable coordinating multiple concurrent releases.

Responsibilities

• Plan, coordinate, and govern end-to-end technology releases.
• Manage release calendars, dependencies, risks, and approvals.
• Drive continuous improvement across release management processes.

Skills

ITIL / ITSM

Agile / DevOps practices

Stakeholder communication

Managing multiple concurrent releases

Education

Degree in IT, Computer Science, or related discipline

ITIL 4 certification preferred

Tools

ServiceNow

JIRA

Git

CI/CD pipelines

Job description

We are hiring an experienced ITSM Release Manager to manage and govern technology releases supporting mission-critical systems in a highly regulated environment. This role focuses on ensuring safe, compliant, and low-risk deployments into production.

Key Responsibilities

• Plan, coordinate, and govern end-to-end technology releases
• Manage release calendars, dependencies, risks, and approvals
• Chair release review meetings and ensure readiness for go-live
• Work closely with engineering, QA, operations, and external teams
• Ensure segregation of duties and adherence to release policies
• Track release KPIs, risks, and post-implementation reviews
• Drive continuous improvement across release management processes

Requirements

• Degree in IT, Computer Science, or related discipline
• Minimum 3 years’ hands-on experience in IT Release Management
• Strong knowledge of ITIL / ITSM, SDLC, Agile / DevOps practices
• Experience with tools such as ServiceNow, JIRA, Git, CI/CD pipelines
• Comfortable managing multiple concurrent releases
• Strong stakeholder communication and coordination skills
• ITIL 4 certification preferred

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button. Alternatively, you may also email your resume to [e-mail]

We regret that only short-listed candidates will be contacted shortly.

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