IT Support Technician

Fwone Science & Technology Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A technology company in Singapore is seeking an IT support specialist to provide helpdesk assistance for various operating systems and software, troubleshoot IT issues, and support networking and server-side tasks. The ideal candidate should have over a year of experience and be proficient in Microsoft products. Strong English communication skills and a pragmatic, service-oriented mindset are essential. This role includes coordinating IT projects, logging service requests, and preparing documentation.

Qualifications

• More than 1 year of IT support related experience.
• Experience in supporting Microsoft products like Office365, Outlook, OneDrive.

Responsibilities

• Provide helpdesk support for operating systems and software.
• Troubleshoot IT hardware and applications, escalate as needed.
• Support networking, server-side, and video conference setups.
• Perform daily preventive checks for office IT facilities.
• Log IT service requests and incidents in the ticketing system.
• Coordinate IT related projects and assist with system deployments.
• Prepare operational reports and documentation for management.

Skills

Excellent English abilities

IT support experience

Service-minded

Knowledge of Microsoft products

LAN and WAN support

Job description

Job Description

• Provide helpdesk support for operating system (eg. windows 11, Mac OS), software (eg. MS Office, etc.) and mobile device setup, basic printer setup and support.
• Troubleshooting and problem solving for both IT hardware and applications. Escalate issue and involve second-tier support whenever required in order to resolve issues.
• Provide first-tier networking and server-side support, video conference equipment health check and setup, basic telephone system support and assist IT related procurement.
• Perform daily preventive checking for office IT facilities.
• Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure supporting team close the cases.
• Coordinate internal IT related project, vendor management and assist system deployments / upgrades with the appropriate internal teams and suppliers.
• Prepare generate operation report and documentation to ensure appropriate reporting and metrics are being delivered to Manager.

Requirements

• Excellent English abilities
• More than 1 years IT support related experience, VIP Support/Meeting Support/
• Pragmatic and modest, service-minded
• Experience in supporting Microsoft product like Office365, Outlook, OneDrive, etc.
• Good level of knowledge on LAN, WAN and Desktop OS/application support.