IT Support Team Lead

DCI INNOVATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Team Lead to oversee helpdesk engineers and ensure quality service. The ideal candidate will have a strong focus on customer service, technical support experience, and a passion for mentoring. Key responsibilities include managing team escalations, conducting system checks, and providing solutions to client issues. Occasional travel within Singapore may be required.

Qualifications

• Good understanding of End-User Computing.
• Minimum 2 years in a Helpdesk or similar support role.
• Strong oral and written communication skills.

Responsibilities

• Oversee a team of helpdesk engineers.
• Assist helpdesk engineers with escalations.
• Conduct health checks on Server Infra, Storage and Networks.
• Resolve issues experienced by Helpdesk.
• Guide and mentor junior Helpdesk team mates.

Skills

End-User Computing

Server Operating Systems

M365 Suite

Networking concepts (TCP/IP, DNS)

Storage Systems (File, Object)

Security in Networks

Powershell or scripting

Technical support experience

Customer focus

Time-management skills

Communication skills

Job description

We seeking an IT Support Team Lead to join our growing team.

This is a great role if you enjoy facing new challenges everyday, and experiencing different environments both big and small. We seek people with a passion for customer service and a love of learning.

Responsibilities:

• Responsible for overseeing a team of heldesk engineers
• Assist helpdesk engineers with escalation
• Conduct regular health checks on Server Infra, Storage and Networks
• Assist with troubleshoot and resolving issues experienced by Helpdesk
• Ensure patching schedules are kept to
• Keep detailed records of activities and changes
• Act as escalation point for client
• Create and update system documentation as required
• Guide and Mentor junior Helpdesk team mates

Requirements:

• Good Understanding of End-User Computing
• Good Understanding of Server Operating Systems
• Familiar with M365 Suite
• Understanding of networking concepts (TCP/IP, DNS)
• Knowledge of Storage Systems (File, Object)
• Understanding of Security in Networks will be advantageous
• Experience with Powershell, bash or any scripting platform will be advantageous
• Practical experience with technical support and troubleshooting
• Strong customer focus and pleasant disposition
• Good time-management skills
• Strong oral and written communication skills, team player mentality
• At least 2 years in a Helpdesk or similar support role
• Occasional travel to client sites within Singapore is required