IT Support Specialist

JTE Recruit Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Singapore is seeking an IT helpdesk professional to support end-users during shift hours. Responsibilities include troubleshooting issues, monitoring ticketing systems, and ensuring compliance with IT policies. A Diploma in Information Technology and at least 1 year of relevant experience are required. The role offers a competitive salary starting at SG$4000 with additional bonuses. Interested candidates are encouraged to apply quickly.

Qualifications

• Minimum of 1 year of IT experience.
• Experience with helpdesk and end-user support.
• Knowledge of internal IT policies and compliance.

Responsibilities

• Provide IT helpdesk support during shift hours.
• Monitor ticketing system and resolve IT issues.
• Conduct IT audits and training.

Skills

IT helpdesk support

SQL queries

TCP/IP knowledge

Troubleshooting applications

Education

Diploma in Information Technology or relevant studies

Job description

Our Client

• Manufacturing Industry
• Shift Hours
• East - Tampines
• Basic UP $4000 + Bonus

Responsibilities

• Provide daily IT helpdesk and end-user support during shift hours (including remote assistance when needed).
• Monitor ticketing system and resolve SFC/WMS and manufacturing system issues following SOPs.
• Retrieve data using basic SQL queries.
• Monitor network and server performance; escalates urgent issues; requires basic TCP/IP knowledge.
• Support production label printing issues (Zebra / Sharp printers).
• Conduct IT audits, training, and ensure compliance with internal IT policies.
• Manage IT onboarding/offboarding processes and maintain accurate asset records.
• Handle IT asset setup, installation, configuration, procurement paperwork, and license renewals.
• Update internal knowledge base and assist with root cause analysis for recurring issues.
• Troubleshoot system, application, hardware, and software issues.
• Follow SOPs to monitor and clear real-time system event backlogs.

Requirements

• Minimum Diploma in Information Technology or relevant studies
• 1 Year of IT Experience

For interested applicants, please click QUICK APPLY

We regret to inform that only shortlisted candidates would be notified.

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