IT Support Specialist

Stefanini Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology services company based in Singapore is seeking an experienced Desktop Support professional. The role involves providing excellent deskside IT support, diagnosing and resolving client desktop issues, and collaborating with global teams. Candidates should have a minimum of 5 years in a relevant IT Help Desk role and demonstrate exceptional communication and customer service skills. A strong technical background, especially in Windows support, is essential for success in this position.

Qualifications

• Minimum 5 years in Desktop Support or IT Help Desk.
• Experience in configuring and troubleshooting desktops.
• Strong communication skills and proven customer service.

Responsibilities

• Provide deskside IT support to clients.
• Analyze and resolve desktop problems efficiently.
• Collaborate with global support groups to resolve issues.

Skills

Desktop Support

Customer Service

Technical Troubleshooting

Windows Support

VPN

ServiceNow

Job description

Exciting opportunity awaits let us help you get started!

Click Apply now or you may email: Prachi Mehta () for faster processing!

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client's desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Job Responsibilities

• Provide swift and professional deskside IT support
• Perform on‑site analysis, diagnosis and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building monitoring and troubleshooting client devices
• Participate in Disaster Recovery testing exercises
• Uphold procedures for logging, reporting and statistically monitoring desktop operations
• Write technical support and client documentation in the form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

Qualifications

• Minimum 5 years of relevant experience in a Desktop Support/IT Help Desk role
• Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
• Hands‑on experience with Windows 7, 10, 11 and macOS support
• Windows 11 migration
• Hardware/software troubleshooting
• Experience with VPN, soft phones, Remote Desktop, VDI
• Asset tracking / inventory management
• Phone and tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow)
• Strong communications skills
• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer‑service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi‑task and work under pressure
• Ability to work autonomously and within a team
• Dress code: Business casual

*Listed salary ranges may vary based on experience, qualifications and local market. Some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and nearshore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries across the Americas, Europe, Africa and Asia and we serve more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. Stefanini is a CMM Level 5 IT consulting company with global presence.