IT Support / Service Desk Agent

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology consulting firm in Singapore is seeking an IT Support / Service Desk Engineer to provide technical support to end users. The role includes user administration, laptop setup, and troubleshooting network issues. Ideal candidates will have a Diploma or Degree in IT and 1-3 years of experience in IT support. Strong communication and customer service skills are essential. This position supports both onsite and remote users, ensuring efficient IT operations.

Qualifications

• 1–3 years of experience in IT Support or Service Desk role.
• Hands-on experience with Windows OS, basic networking, and user administration.
• Familiarity with Active Directory, email systems, and IT ticketing tools.

Responsibilities

• Provide day-to-day IT support for end users, both onsite and remotely.
• Set up, configure, and deploy laptops and desktops.
• Perform user administration tasks including account creation and access management.

Skills

Troubleshooting

Customer service skills

Communication

Education

Diploma or Degree in IT, Computer Science, or related field

Tools

Windows OS

Active Directory

IT ticketing tools

Job description

Role Summary

The IT Support / Service Desk Engineer provides day-to-day technical support to end users, ensuring reliable operation of IT systems, networks, and end-user devices. The role focuses on user administration, laptop setup, troubleshooting, and first-line support to maintain business productivity.

Key Responsibilities

• Provide day-to-day IT support for end users (Level 1 / Level 2), both onsite and remotely
• Set up, configure, and deploy laptops, desktops, and peripherals (Windows/Mac)
• Perform user administration tasks including account creation, access management, and password resets (Active Directory / M365)
• Troubleshoot network connectivity issues (LAN, Wi‑Fi, VPN)
• Install, configure, and support standard business applications
• Respond to service desk tickets, prioritize incidents, and ensure timely resolution
• Escalate complex issues to relevant internal teams or vendors when required
• Maintain accurate documentation of incidents, assets, and support procedures

Required Skills & Qualifications

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT Support or Service Desk role
• Hands‑on experience with Windows OS, basic networking, and user administration
• Familiarity with Active Directory, email systems, and IT ticketing tools
• Strong troubleshooting, communication, and customer service skills

Preferred Skills

• Experience with Microsoft 365, VPN support, and endpoint management tools
• Basic understanding of IT security best practices