IT Support & Operations Lead - APAC & Australia

CYBERPROOF SG PTE. LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A regional IT service provider in Singapore is seeking an experienced IT Support & Operations Lead. This role will involve delivering first-level IT and network support, managing end-user services, and overseeing IT operations across the Asia-Pacific region and Australia. The ideal candidate will have strong expertise in networking and desktop support, proven experience in video conferencing platforms, and the ability to lead distributed IT teams. Excellent communication and problem-solving skills are crucial for success in this role.

Qualifications

• Strong expertise in first-level networking and desktop support is required.
• Proven experience with video conferencing and collaboration platforms is necessary.
• Demonstrated ability to manage regional IT operations is essential.
• Experience leading or coordinating distributed IT teams is a plus.
• Excellent communication, leadership, and problem-solving skills are mandatory.
• Experience supporting IT environments across APAC and Australia is preferred.
• Familiarity with enterprise IT service management frameworks is advantageous.

Responsibilities

• Deliver first-level IT and network support to office users.
• Manage end-user computing and video conferencing support.
• Ensure timely incident resolution and high service quality.
• Oversee IT operations across APAC and Australia.
• Coordinate with offshore IT teams for operational support.
• Lead and mentor IT teams in Asia-Pacific locations.
• Engage with stakeholders to understand IT needs and solutions.

Skills

First-level networking and desktop support

Video conferencing and collaboration platforms

Regional IT operations management

Leading distributed IT teams

Excellent communication skills

Problem-solving skills

Supporting IT environments across APAC and Australia

Familiarity with enterprise IT service management frameworks

Job description

Overview

The IT Support & Operations Lead is responsible for delivering first-level IT and network support, managing end-user and video conferencing services, and overseeing IT operations across the Asia-Pacific region and Australia. This role involves close coordination with offshore IT teams, leadership of regional IT resources, and ensuring consistent, high-quality IT service delivery across multiple geographies.

IT Support & Service Delivery

• Provide first-level IT and network support to office users


• Deliver end-user computing and video conferencing (VC) support


• Ensure timely incident resolution and service request fulfillment


• Maintain a high level of user satisfaction and service quality

Regional IT Operations Management

• Oversee and manage IT operations across APAC (Singapore, Malaysia, Philippines)


• Coordinate and manage IT operations in Australia


• Ensure compliance with IT policies, standards, and service level agreements (SLAs)


• Monitor system availability, performance, and operational stability

Team Leadership & Collaboration

• Lead, mentor, and coordinate IT teams across Asia-Pacific locations


• Work closely with offshore IT teams to manage escalations and operational support


• Serve as the primary regional liaison between local offices and global IT functions

Stakeholder & Vendor Management

• Engage with business stakeholders to understand IT needs and provide effective solutions


• Coordinate with IT vendors and service providers to ensure service continuity


• Support IT asset management and operational planning activities

Skills and Competencies

• Strong expertise in first-level networking and desktop support


• Proven experience with video conferencing and collaboration platforms


• Demonstrated ability to manage regional IT operations


• Experience leading or coordinating distributed IT teams


• Excellent communication, leadership, and problem-solving skills


• Experience supporting IT environments across APAC and Australia


• Familiarity with enterprise IT service management frameworks