IT Support Engineer (Roaming)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A tech support company in Singapore is seeking an IT Support Technician for a 12-month contract. Responsibilities include providing onsite support, troubleshooting hardware and software issues, and generating audit reports. The ideal candidate has a NITEC in IT or related discipline and at least 1 year of experience in technical support. Strong customer service skills are essential for this role.

Qualifications

• Minimum NITEC in Information Technology, Computer Science, or related discipline.
• At least 1 year of relevant experience in IT desktop or technical support.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide onsite IT support at main and off-site locations.
• Respond to escalated helpdesk tickets and troubleshoot issues.
• Prepare detailed reports on disposed IT assets.

Skills

Troubleshooting

Customer service

Communication

Education

NITEC in Information Technology or related discipline

Job description

Location: As assigned by the client (Government Institution)

Employment Type: 12-Month Contract (Renewable)

Responsibilities:

Provide onsite IT support at main and off-site locations with excellent customer service.

Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation.

Troubleshoot and resolve hardware, software, and basic network issues.

Support software distribution, patch management, and preventive maintenance activities.

Install and maintain inventory scanning and software distribution agents on all IT assets.

Reinstall agents on devices identified as non-responsive by asset administrators.

Assist in hardware deployment, cloning, and agent reinstallation when required.

Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes.

Maintain up-to-date documentation for all supported equipment and services.

Adhere to Service Level Agreements (SLAs) and contribute to improving support quality.

Requirements:

Minimum NITEC in Information Technology, Computer Science, or related discipline.

At least 1 year of relevant experience in IT desktop or technical support.

Strong troubleshooting, communication, and customer service skills.

Ability to work independently and as part of a support team.

Comfortable traveling to other sites as needed.