IT Support Engineer

Cultivar Staffing & Search; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A staffing and search firm is seeking an experienced IT Technical Support professional to provide assistance for critical systems, supervise support during shareholder meetings, and ensure system reliability. The role requires a diploma in IT and at least two years of relevant experience, along with effective communication skills and a strong understanding of IT infrastructure.

Qualifications

• Diploma/Degree in IT, Information System or related disciplines.
• Minimum of two years of relevant experience in technical support.
• Basic/Intermediate knowledge of Microsoft Windows Server.

Responsibilities

• Provide technical support for critical systems.
• Supervise IT support for shareholders' meetings.
• Organize equipment allocation for events.

Job description

Overview

Provide technical support for critical systems and resolving of issues with vendors and/or cross-functional teams. Ensure reliability of SRS polling system and data accuracy of voting results during shareholder’s meeting. Perform the extraction, loading, and validation of data and reports from a system provided by the vendor. Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance. Support, monitor, upgrade and maintain the computer systems and IT infrastructure. Troubleshoot system and network problems, diagnosing and solving hardware and software faults. Manage all the technical setup and support for Internal and external events. Serve as the first point of contact for users seeking technical assistance over the phone, email, or service desk management system. Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs). Comply with Group and Company Procedures and Policies.

Responsibilities

• Supervise IT support for shareholders’ meetings. Ensure network, audio, video connectivity and system availability throughout the event.
• Organize and plan equipment allocation for virtual/physical on-site events. Ensure all the events are run smoothly and in professional manner.
• Provide system training for SRS colleagues and adhoc staffs during meeting seasons.
• Prepare and provide LUMI system demo for new/existing clients.
• Create and maintain systems documentation.
• Maintain IT hardware inventory.
• Provide equipment for Business Continuity Planning (BCP) exercise (Boardroom yearly BCP).
• Organise and plan for SGX BCP exercise annually being used by SRS department.
• Obtain quotations and negotiate with vendors regarding the equipment’s pricing.

Function - Specific Activity

• Conduct research and make recommendations on products, services, protocols, and standards in support of all procurement and development efforts
• Assist in monitoring and checking of all installed systems and infrastructure
• Ensure compliance in Disaster Recovery, Security, and other corporate IT policies
• Carry out any other duties / projects that may from time to time be assigned

People Management Activity

• Develop and facilitate system training
• Work in collaboration with SRS colleagues to meet client requirements
• Sharing IT knowledge or information to colleagues
• Clear communication to users. Able to effectively communicate both verbally and non-verbally keeps all parties on track.

Soft Skills

• Ability to Work in Harmony with Co-Workers
• Drive for Results
• Determination and Persistence
• Eager and Willing to Strengthen Knowledge Base and Skills
• Honesty
• Loyalty
• Positive Disposition and Can-Do Attitude
• Proactive, Technically Resourceful and Self-Motivated
• Resourceful, Meticulous and Detailed
• Strong Business Acumen
• Technical Competency
• Work Ethic
• Able to diagnose and resolve issues with minimal supervision
• Might be required to travel based on business requirements.

Diploma / Degree in IT, Information System or related disciplines

An ITIL qualification is preferable, but not essential

A minimum of two years of relevant working experience in End-user computing, Application Analyst or Technical Support experience.

Hands on experience in a variety of IT related troubleshooting, service desk and/or end-user support.

Incident management experience – Managing incidents including business expectations and communication

Basic Users & Computers, Security Group Active Directory administration

Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms

Proficient in Microsoft Windows 10, as well as Microsoft Office

Experienced in handling IT hardware and infrastructure issues

Experienced in relational database system with knowledge of object oriented system design.

Experienced in software development will be an advantage.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Required Skills

Processing Data, Business Continuity, Reports, Connectivity, Client Requirements, Soft Skills, Development, Support, Technical Assistance, Disaster Recovery, People Management, Management System, Video, Reliability, Validation, Quotations, Travel, Infrastructure, Technical Support, Availability, Procurement, C, Security, Vendors, Email, Documentation, Research, Software, Planning, Communication, Business, Training, Management