IT Support Engineer

Euraco Finefood Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading fine food service company in Singapore is seeking a skilled IT Support Specialist to provide technical support and ensure efficient system operations. The ideal candidate should have 3-5 years of experience in system administration and a strong background in ERP systems, particularly Dynamics Navision. This role offers a competitive salary along with comprehensive benefits, including health insurance and opportunities for professional development within a dynamic and collaborative work environment.

Benefits

Competitive salary with performance-based incentives

Comprehensive health insurance

Support for technical certifications

Collaborative culture

Qualifications

• 3–5 years of hands-on experience in IT support and system administration.
• Proven experience with ERP systems and SharePoint administration.
• Familiarity with backup systems, security tools, and network troubleshooting.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Administer the Microsoft 365 environment, focusing on user account management.
• Implement IT security policies to ensure compliance with industry standards.

Skills

Technical Support

System Administration

ERP Systems

SharePoint Administration

Windows OS

Active Directory

Network Troubleshooting

Education

Diploma or Bachelor’s degree in IT, Computer Science, or related field

Tools

Microsoft 365

Dynamics Navision

SharePoint Online

Job description

Key Responsibilities

Technical Support & User Services

• Provide first and second-level technical support for hardware, software, and network-related issues.

• Manage the full lifecycle of IT equipment, including setup, configuration, and decommissioning.

• Maintain thorough documentation of all support requests and technical resolutions.

Infrastructure & Microsoft 365 Administration

• Monitor and maintain network infrastructure, servers, and all endpoint devices.

• Administer the Microsoft 365 environment, focusing on user account management and security policies.

• Ensure system backups, security patches, and updates are applied consistently.

ERP & Collaboration Platforms

• Provide dedicated technical support for our Dynamics Navision ERP system.

• Coordinate with vendors for ERP troubleshooting, performance optimization, and upgrades.

• Administer SharePoint Online, including site structures, user permissions, and workflow automation.

• Support document lifecycle processes and drive user adoption through internal training.

Security & Projects

• Implement and enforce IT security policies to ensure compliance with industry standards.

• Participate in IT projects such as system migrations and new technology implementations.

• Assist in vendor evaluations and future technology planning initiatives.

Requirements

• Education: Diploma or Bachelor’s degree in IT, Computer Science, or a related field.

• Experience: 3–5 years of hands‑on experience in IT support and system administration.

• Technical Expertise:

  • Proven experience with ERP systems (Dynamics Navision preferred) and SharePoint administration.

  • Strong proficiency in Windows OS, Active Directory, and the Microsoft 365 suite.

  • Familiarity with backup systems, security tools, and network troubleshooting.

• Soft Skills: Excellent problem‑solving abilities, professional patience, and the ability to communicate technical concepts to non‑technical audiences.

Preferred Qualifications

• Certifications in Microsoft 365, Azure, SharePoint, or Dynamics 365.

• ITIL Foundation or Security certifications (e.g., Security+).

• Prior experience in IT environments within the food service or hospitality industry.

What We Offer

• Competitive salary with performance‑based incentives.

• Comprehensive benefits including health insurance and retirement planning.

• Professional development opportunities and support for technical certifications.

• A collaborative culture in a fast‑growing company where you can make a significant impact.