IT Support Engineer

Krisvconsulting Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial consulting firm in Singapore is seeking an IT Support Specialist to provide technical assistance and support for clients. The role involves troubleshooting software and hardware issues, administering IP telephony systems, and supporting end users in a financial environment. Candidates should have a diploma in IT or Computer Science and 1-2 years of experience in IT support. Strong communication skills and proficiency with Windows 10, Active Directory, and O365 are essential for this position.

Qualifications

• Minimum Diploma in IT/Computer Science or equivalent.
• At least 1 - 2 years of experience in IT Support or Information Systems.
• Hands-on experience on Windows 10, Active Directory, and O365.

Responsibilities

• Install, upgrade, support, and troubleshoot software.
• Install, upgrade, support, and troubleshoot printers and peripherals.
• Handle hardware and software support queries.

Skills

Windows 10 troubleshooting

Active Directory

O365 proficiency

Network troubleshooting

Communication skills

Intermediate Excel

Education

Diploma in IT/Computer Science or equivalent

Job description

We're looking for an IT Support Specialist to provide technical assistance and Support for a financial client.

Responsibilities

• Install, upgrade, support, and troubleshoot Windows 10, MS Office, and other common software.
• Install, upgrade, support, and troubleshoot printers, projectors, and other peripheral equipment.
• Deal with hardware and software support queries and issues reported by end users.
• Engage with vendors wherever required to resolve issues related to hardware/software.
• Responsible for tracking hardware and software inventory via ITAM software.
• Familiarize end users on basic software, hardware, and peripheral device operation.
• Responsible for administration of IP telephony systems.
• Responsible for administration of VPN users.
• Work with other operation teams to resolve issues.
• Travel between different sites in Singapore when necessary.
• Perform other tasks as designated by management.

Requirements

• Minimum Diploma in IT/Computer Science or equivalent.
• At least 1 - 2 years of experience in IT Support or Information Systems.
• Hands-on experience on Windows 10, Active Directory, and O365.
• Entry-level network troubleshooting skills and understanding of networking.
• Intermediate proficiency in Excel is required.
• Strong communication skills.