IT Support Engineer

BAN LEONG TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore seeks an IT professional to manage IT systems, ensuring data accuracy and compliance. The role involves user support, technical troubleshooting, and managing IT policies. Candidates should have a degree in Computer Science or IT, along with 2-3 years of experience. Strong knowledge of networking and security tools is essential.

Qualifications

• 2 - 3 years working experience in IT.
• Hands-on knowledge of networking and security.

Responsibilities

• Design and implement IT policies and procedures.
• Provide technical support during incidents.
• Manage IT systems operations effectively.
• Conduct user acceptance tests for new equipment.

Skills

Network knowledge

Microsoft Active Directory

Microsoft 365

CCTV

Fortigate firewall

Communication skills

Teamwork

Education

Degree or Diploma in Computer Science or IT

Job description

Key Responsibilities:

• Design, develop, and implement IT policies and procedures to ensure data accuracy, security, and compliance with regulations.
• Evaluate and address business requirements, considering outsourcing versus in-house solutions and developing partnerships with IT suppliers and vendors.
• Provide technical support and back-up during incidents, ensuring timely resolution.
• Translate business needs into system solutions to ensure the long-term supportability of IT architecture.
• Prepare reports and documentation for senior stakeholders based on past incidents and evaluations.
• Manage all aspects of IT systems, including hardware, software, networks, and end-user equipment to ensure stable operations.
• Provide help desk and technical support to on-site and remote employees, including subsidiary IT systems.
• Conduct user acceptance tests on new or upgraded equipment and perform scheduled system tests.
• Monitor and manage the security of IT assets, data, network access, and backup systems, and supervise audits to verify security.
• Ensure the availability of application systems to support business operations and measure IT performance across various domains.
• Research and recommend improvements to existing infrastructure and manage the IT budget to ensure cost-effectiveness.
• Maintain inventory of hardware, software, and other IT supplies.
• Manage employee onboarding and offboarding IT processes.
• Recommend improvements for the organization's IT systems.
• Implement enhancements or modifications to IT tools and processes.

Requirements:

• Degree or Diploma in Computer Science or Information Technology relevant disciplines with at least 2 - 3 years working experience.
• Good hands-on knowledge in network, Mircosoft Active Directory, Microsoft 365, CCTV and Fortigate firewall.
• Excellent communication skills, positive attitude, and ability to work effectively in a team.