IT Support Analyst (Singapore Based, Hybrid)

Kwanii; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Analyst to provide technical support and ensure smooth operations for clients. The ideal candidate will have 3–5 years of experience in Microsoft environments and a strong customer-first mindset. This full-time role offers a hybrid work model with competitive salary ranging from SGD 70,000 to 90,000 per year.

Qualifications

• 3–5 years of IT support experience required.
• Proficient with Microsoft Intune app deployment.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Serve as the first point of contact for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Log and track issues through a ticketing system.

Skills

IT support experience in Microsoft Windows

Proficient with Microsoft Intune

Strong verbal and written communication skills

Troubleshooting hardware and software

Customer-first mindset

Education

Bachelor’s degree in IT or equivalent

Tools

Active Directory

Helpdesk ticketing systems

Job description

We’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore. In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client. You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.

Key Responsibilities

• Serve as the first point of contact for technical support via phone, email, or chat
• Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary
• Provide in-depth support for Microsoft Windows and Office 365 environments
• Perform software installations, updates, and account configurations
• Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise)
• Support and maintain infrastructure, including servers, networks, and connected systems
• Act as an escalation point for junior IT Support Coordinators and Technicians
• Collaborate with third-party vendors, suppliers, and service providers to resolve issues
• Maintain detailed documentation for incidents, service requests, and resolutions
• Monitor ticket queues and ensure compliance with SLAs
• Uphold confidentiality standards and protect company/client data
• Stay current with emerging technologies and invest in your ongoing professional development

Essential Skills and Experience

Must-haves:

• Singapore Citizen
• 3–5 years of IT support experience in Microsoft Windows and Office 365 environments
• Strong verbal and written English communication skills — able to explain technical issues to non-technical users
• Proficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting)
• Hands-on experience with troubleshooting hardware, software, and peripheral devices
• Skilled in Active Directory user and group administration, Exchange, and Office 365
• Familiarity with helpdesk ticketing systems and remote support tools
• Excellent problem-solving, multitasking, and organisational skills
• A strong customer-first mindset with a focus on delivering great user experiences

Nice-to-haves:

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent
• Experience working in or with a Managed Services Provider (MSP)
• Knowledge of server and network systems
• ITIL or similar service management certification
• Cisco or Meraki certification, or relevant hands-on experience
• Familiarity with Zoom and HubSpot configuration and administration
• Exposure to virtualisation technologies (e.g., VMware, Hyper-V)

Job Type

• Hybrid: 3 days in the office and 2 days work-from-home. (Singapore-based only)
• Full-time
• Mid-level to Senior-level

Salary

• Starts at SGD 70,000 to 90,000 per year