IT Support

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

A leading IT firm in Singapore is looking for a dedicated IT Support Specialist to carry out repairs, upgrades, and installations, and provide Level 1 and 2 technical assistance. The ideal candidate should have a diploma in computer science or IT, with practical experience in technical support. Responsibilities include troubleshooting hardware and software issues, managing IT assets, and assisting users with IT inquiries. Knowledge of network principles and proficiency in Windows and macOS is required, along with strong communication skills.

Qualifications

• Diploma in computer science, information technology, or a similar discipline.
• Demonstrated expertise working at an IT help desk or providing technical support.
• Familiarity with the Windows and/or macOS operating systems.
• Knowledge of network principles, such as TCP/IP, DNS, and DHCP.

Responsibilities

• Carry out repairs, upgrades, and hardware installs.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance.
• Diagnose and fix problems with network connectivity.

Skills

Technical support

Troubleshooting

User training

Network troubleshooting

Education

Diploma in computer science or IT

Tools

Windows

macOS

Google Workspace

Microsoft Office 365

Job description

• Carry out repairs, upgrades, and hardware installs.
• Keep a precise record of every IT asset.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance:
• Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
• Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
• Install, set up, and manage software programs and operating systems (macOS, Windows).
• Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
• Fix problems with access rights, passwords, and user accounts.
• When required, elevate complex problems to senior IT personnel or outside contractors.
  
• Give users precise, unambiguous instructions and direction.
  Provide new hires with introductory training on IT systems and best practices.
• In the help desk ticketing system, record all support requests, fixes, and steps.
• If necessary, take part in the on-call rotation for after-hours assistance.

Requirements:

• Diploma in computer science, information technology, or a similar discipline.
• Demonstrated expertise working at an IT help desk or providing technical support.
• Familiarity with the Windows and/or macOS operating systems.
• Knowledge of network principles, such as TCP/IP, DNS, and DHCP.
  proficiency with Google Workspace or Microsoft Office 365.