IT Site Lead - SLA & Service Delivery

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a Site Coordinator in Singapore to manage IT Services at the Institute. Responsibilities include supervising the site team, ensuring SLA performance, and acting as the main liaison for users. The ideal candidate should have a Bachelor's degree in a relevant field and 2-3 years of IT management experience. Strong problem-solving, project management, and analytical skills are essential. Experience in healthcare environments is a plus. Comprehensive training and support will be provided.

Qualifications

• 2-3 years of management experience in IT is required.
• Strong familiarity with project management software tools is necessary.
• Comfortable working in a healthcare environment and willing to take vaccines.

Responsibilities

• Manage the site team and ensure all IT Services are rendered effectively.
• Act as the Single Point of Contact for all users and onsite support staff.
• Ensure no SLA Failures and track all cases to closure.

Skills

Problem-solving

Project management

Analytical skills

Interpersonal skills

Resourcefulness

Education

Bachelor's degree or diploma in computer science, business, or related field

Job description

A technology solutions provider is seeking a Site Coordinator in Singapore to manage IT Services at the Institute. Responsibilities include supervising the site team, ensuring SLA performance, and acting as the main liaison for users. The ideal candidate should have a Bachelor's degree in a relevant field and 2-3 years of IT management experience. Strong problem-solving, project management, and analytical skills are essential. Experience in healthcare environments is a plus. Comprehensive training and support will be provided.