IT Service Desk Engineer (January 2026 to June 2026)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A reputable IT services provider in Singapore is seeking an IT Service Desk Engineer for a 6-month contract. You will be responsible for providing frontline IT support and managing incidents while maintaining customer satisfaction. The ideal candidate should have at least 1 year of relevant experience and a Nitec in IT or related discipline. This role offers an opportunity to work in a central location and gain strong experience in IT Service Desk and Desktop Support.

Qualifications

• 1 year of Service Desk / Desktop Support / End-User IT Support experience.
• Proficient in troubleshooting various endpoint-related issues.

Responsibilities

• Provide frontline IT support and manage incidents.
• Answer incoming calls and respond to customer emails.
• Document all call details according to SOPs.
• Provide walk-in IT support.
• Troubleshoot and resolve various endpoint-related issues.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Familiar with Windows OS

Familiar with Active Directory

Familiar with Microsoft Outlook

Mobile device troubleshooting

Education

Minimum Nitec in IT or related discipline

Job description

IT Service Desk Engineer (January 2026 to June 2026)

Location: Central
Employment Type: 6-Month Contract (Jan 2026 – Jun 2026)
Salary: Up to $3,000 per month

Job Highlights:

6-month contract with reputable client

Central location with accessible transport

Opportunity to gain strong experience in IT Service Desk & Desktop Support

Job Description:

We are looking for an IT Service Desk Engineer to join our team on a 6-month contract. You will be responsible for providing frontline IT support, managing incidents, and ensuring smooth daily operations while maintaining excellent customer service standards.

Primary Scope:

Assign incidents to the on‑site team and track them to closure

Perform case appointments and manage call agents

Review agents’ daily ageing tickets

Provide Desktop Support, including receiving, prioritizing, documenting, and resolving end‑user help requests

Escalate incidents when necessary to meet SLA expectations and maintain customer satisfaction

Responsibilities:

Answer incoming calls and respond to customer emails

Manage and resolve customer complaints

Identify and escalation issues to supervisors

Provide accurate product and service information

Research information using available resources

Investigate, identify, and resolve customer issues using applicable software

Route calls to appropriate support teams

Document all call details according to SOPs

Follow up on customer calls when needed

Complete call logs and generate reports

Provide walk‑in IT support and ensure incidents meet SLA

Perform technical escalation when needed

Troubleshoot and resolve various endpoint‑related issues

Escalate to Team Lead when walk‑in volume increases

Requirements:

Minimum Nitec in IT or related discipline

At least 1 year of Service Desk / Desktop Support / End‑User IT Support experience

Familiar with: Windows OS, Active Directory (user account management), Microsoft Outlook, Mobile device troubleshooting

Strong communication, customer service, and problem‑solving skills