IT Service Desk Engineer – 1st Line Support & Troubleshooting

ITCAN PTE. LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology solutions provider based in Singapore seeks a 1st Level IT Support Representative. The role involves providing technical support via phone and remote tools, troubleshooting incidents, and ensuring timely communication with users. Ideal candidates should have a minimum of one year experience in end-user support, be proficient in English, and possess knowledge of various computing devices and basic networking concepts. CompTIA A+ certification is preferred. This position requires strong customer service skills and technical proficiency.

Qualifications

• Minimum 1 year of end-user support experience, preferably in a technical service desk.
• Experience with Windows, Active Directory, and Microsoft Office.
• Basic understanding of ITIL framework.

Responsibilities

• Provide 1st Level IT Support through Phone and Remote-Control.
• Perform first-level troubleshooting and elevate incidents as necessary.
• Log, track and prioritize all support requests accurately.

Skills

Proficiency in English

Technical support

Customer service orientation

Basic understanding of networking concepts

Knowledge of hardware and peripherals

Education

CompTIA A+ certification

Tools

Windows Operating Systems

Active Directory

Microsoft Office applications

Job description

A technology solutions provider based in Singapore seeks a 1st Level IT Support Representative. The role involves providing technical support via phone and remote tools, troubleshooting incidents, and ensuring timely communication with users. Ideal candidates should have a minimum of one year experience in end-user support, be proficient in English, and possess knowledge of various computing devices and basic networking concepts. CompTIA A+ certification is preferred. This position requires strong customer service skills and technical proficiency.