IT Service Delivery Lead — SLA, Cloud & Ops

Fujitsu Asia Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an experienced Service Delivery Manager. This role involves managing service delivery processes, ensuring SLA compliance, and maintaining high customer satisfaction. The ideal candidate has over 5 years of experience in service delivery management, particularly in IT infrastructure and cloud services. You will be responsible for service design, reporting, and team leadership to enhance operational efficiency and customer relations.

Qualifications

• Minimum 5 years experience in Service Delivery Management.
• Experience with IT Infrastructure in mid-to-large organizations.
• Skills in supporting enterprise networks and cloud environments.

Responsibilities

• Perform service design, strategy, transition, and continuous improvement.
• Manage service delivery SLA achievement and customer satisfaction.
• Prepare service reports and conduct operational meetings.

Skills

Service Delivery Management

Cloud Infrastructure

Problem Solving

Communication Skills

People Management

Job description

A leading IT services provider in Singapore is seeking an experienced Service Delivery Manager. This role involves managing service delivery processes, ensuring SLA compliance, and maintaining high customer satisfaction. The ideal candidate has over 5 years of experience in service delivery management, particularly in IT infrastructure and cloud services. You will be responsible for service design, reporting, and team leadership to enhance operational efficiency and customer relations.